17 Tennessee Mazda Dealers

What a wonderful experience! - Slbnash1

What a wonderful experience! Jessica and Kaitlyn were super , the both of them really did the work. As I travel for work my time at home is limited. So despite the delayed response to their emails they didn't sway, sending updates and videos it totally kept me engaged. When I finally had the time to schedule a test drive I scheduled an appointment. When I went in I was introduced to Katilyn and Amy both were a blessing. i worked with Amy the rest of my Nelson Mazda buying experienc. It was so refreshing I have never experienced this process of buying a car. Amy was patient as we test drove the car I was interested in and then arranged to test drive another that I had mentioned. I never felt pressured at all during this whole experience and the best thing is that I ended up with a different car than I intially thought and I was not the only one who recognized that , Amy also noticed that this car was a better suit for me . it was never about the upsell as this car was the least expensive of the two. I know this is long winded but when you have such a positive experience its hard just to write a few words. If you are interested in a Mazda I say you have togo to Nelson Mazda. You will not be dissapointed. Thank You Amy,Kaitlyn and Jessica for all of your assistance . What a wonderful Team

Always ask for Lauren Sutherland. She’s very... - Tazzmania012

Always ask for Lauren Sutherland. She’s very professional. Easy to talk to. Cares about what her customer is looking for. She’s honest. She’s just a great person all the way around. I would definitely recommend her to all my friends that are in the market looking for a vehicle.

Looking to buy a Mazda. - btrfp

Looking to buy a Mazda. Met with a salesperson who said he was not knowledgeable about Mazda because he mostly sold Hyundai. Short test drive and salesperson could not answer basic questions. Told me the price of the car and said no negotiations. No salesmanship, who trained this guy. I was completely turned off by the attitude and incompetency of the salesperson. There were at least 8 other salespeople standing around watching us, doing nothing. The dealership was empty on a Saturday morning. Are they going to stay in business? I went with my gut and walked away. I looked today at the Epperson Mazda website. The salesperson I dealt with is no longer there. I wonder what their turnover rate is at this dealership? I like to deal with professional organizations. BTW, their lobby was filthy. Response to owner. You have no idea of the facts. I did not grab a salesman. He told me he sold both Hyundai's and Mazda's but was most familiar with Hyundai's. He represented himself as a person who was my assigned salesperson. The salesperson I mentioned was listed on your website. The salesperson is no longer listed on your website. You do not know the salesperson I interacted. You are making false assumptions. I actually wrote to your Mazda Sales manager a much more detailed account of my experience. I never received a reply. You seem very defensive in your reply without know any specific facts. How do you know the salesperson was new. How was I to know he was new. Is it my job as a potential customer to do due diligence on your salespeople. I did not choose the sales person. I think I was in his rotation. Your reply is very offensive. Your sales managers reply was not-existent. Because of your reply, I will now take the time to escalate the matter to Mazda USA and other social media with much more detail and facts to follow. I have names and dates and copies of my correspondence to your Sales Manager. Your response seem desperate. I am a retired business professional who knows the proper channels to make others aware of your attitude and response. Always get your facts right before emotionally responding and personally attacking someone. You have just exposed yourself as being very unprofessional and inept. Your response will also be forwarded to Mazda USA.

Mazda Miata battery - TGS1955

I have a 97 miata that I purchased used, No one has touched this car in 11 years except Bill Gatton Mazda. I purchased a battery which is still under warranty. The battery is totally dead. They will not test/charge the battery without the vehicle and I cannot get the vehicle there without a battery. Their solution was to have the vehicle towed in at my expense.

Ordered and prepaid parts to get installed in my vehicle... - jlcastroverde

Ordered and prepaid parts to get installed in my vehicle with a month in advance. Took the vehicle in 35 days later, dropped it off and 4 hrs later showed up to pick it up. Was told they never received the part, never called me, wasted a month and then 4 hrs that day for nothing. All I got back was a refund and they lost a customer for good. Somebody somewhere along the line messed up big time. Never going back and do not recommend the servicing of your vehicle there.

Worst place ever. No one answers the phones and they... - latinangel21

Worst place ever. No one answers the phones and they never call back waited 2 days and no one ever called back. I called a Nashville dealer and they had me booked and ready for next day service don’t waste your time at Wyatt Johnson

Didn't buy from them, the car didn't pass thier - gregkeen65

Didn't buy from them, the car didn't pass thier inspection, but Sidney kept in contact to keep me posted on what was going on... Will check with them for my next purchase

WARNING! This dealership sells damaged vehicles without... - DrPaul

WARNING! This dealership sells damaged vehicles without letting you know. My son purchased a 2016 Audi SQ5 in 2019. Told the car was worth $36K and he was getting a great deal at $32K. After driving a few months, he realized something was drastically wrong as the front tires wore down from near new to bald. The Audi dealer confirmed that the front end was bent and would cost $6000 to try to repair. They said the car was likely worth around $17K because of the damage. We both talked to the dealer who said, "they would make this right," but after 4 months of doing nothing, they now say there is nothing they can do. This dealership CANNOT BE TRUSTED!

New car purchase - Kperry

I recently bought a car at Gateway and my experience was awesome. Caleb Evans was a very helpful salesman and did a great job at getting me in the car I wanted. I highly recommend him and Gateway.

Service visit for an oil change, I asked to have the... - KeyserSoze

Service visit for an oil change, I asked to have the spilled oil wiped off the engine, after the oil change was completed. They didn't do it, what's more, they told me it was clean before I left the dealership. One week later, I still have oil dripping off the car onto the garage floor. Entire subframe and crossmembers are covered in oil, the car was clean when it went in for service. My recommendation is to find someone else that can perform a simple oil change correctly.