19 Tennessee Mercury Dealers

Chase was great, the dealership was perfect and people - DanielM

Chase was great, the dealership was perfect and people get a great deal at this dealership.

The service department was very kind, friendly and - [email protected]

The service department was very kind, friendly and respectful to me as a women. Thank you

Friendly, prompt and professional, the very best Ford... - jspringer

Friendly, prompt and professional, the very best Ford service. I have been there for service three times and have always been impressed with friendly people and professional service. I drive a little farther to get there, but it's worth it. I would recommend them to anyone, you will not be sorry.

Customer service is hands down the best in Memphis. - JCrawford

Customer service is hands down the best in Memphis. I called around everywhere to get a oil change on my brand new F250. Unfortunately the wait time was two (2) weeks everywhere else. I called Autonation on stage rd. They said bring today. Thank you Autonation! You’re service was phenomenal.

Purchased a used 2017 F250 which was supposed to have - rickyhp1

Purchased a used 2017 F250 which was supposed to have passed a Ford inspection. I drove it 3 hours on the interstate to get home and had loud metal on metal grinding noises coming from the front end. This was a Saturday. Did not drive the truck again until Monday morning to drive it straight to a repair shop where I was told it needed rotors and brakes. Cost $598. Had to spend this before I could drive the truck. I called Phillip, the salesman, who told me they might be able to meet me half way and reimburse around $300 and mail me a check. I was ok with this. I thought that was a fair request. Phillip said he'd check with his manger and let me know. He never followed up. I've had to call and email numerous times to finally get the answer today (after about 3 weeks) that no they are not going to help out. This is disappointing for a Ford dealership who told me the truck passed an inspection and 3 hours later I had serious brake issues. I'd be ware before purchasing a used vehicle from this dealership. The plastic roof molding was also loose and Phillip told me just to "glue it back on", which I did and it seems to be holding. I feel like that too should've been caught in their inspection. I didn't ask for them to fix it, just asked how I could fix it. I felt I was being more than reasonable since I just spent $37,000 on a truck.

I had a very positive experience Bolivar Ford from the - mgordon450

I had a very positive experience Bolivar Ford from the moment I walked in to talk to them s out buying a 2022 Ford F-150. They were courteous and helpful and genuinely wanted to make me a satisfied customer. They delivered my truck the day and made the transfer very easy with my trade-in. The paperwork was a breeze. I highly recommend Bolivar Ford. Mary Jo

Casey and the crew are the best. They go out of their way... - Stacey.hodge1967

Casey and the crew are the best. They go out of their way to help find the right vehicle and the right deal!

King Cotton provided a great experience. - Jeffrey775

King Cotton provided a great experience. Keith was very helpful throughout the process. The sale price was a good deal.

You're service department is awful. - bmark021474

You're service department is awful. What is the point of taking online appointments if when the customer shows up you just tell them that if they drop their car you will look at it in a week or so? I made appointment last week to have my car looked at. I have a transmission code popping up. You're service page asks for all details pertaining to why you are bringing car in. So why would nobody call me to let me know that you wouldn't be able to honor the appointment and would need to keep my car for a week or longer?? When I asked service writer why they took appointment and didn't call she said she just looks at appointment not the reason. She was rude and I didn't appreciate it. Ive been trying not to drive car much in case it's a big issue. I drive it all the way from my house to dealership for appointment I made last week and I get told you can't look at it for over a week? If it was going to be big repair I was considering buying a car from Barnett. I will be sure to let everyone I Know not to bring their car to Russell Barnett or to buy a car.

Triple A Experience - Gsplprch1

I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.

Went to East Tennessee Ford looking for an suv and was... - Linda G

Went to East Tennessee Ford looking for an suv and was greeted by Turner Hassler. He made my buying experience easy and went the extra mile. Explained everything in detail and was so helpful and knowledgeable. If you are in the market for a new or used vehicle ask for Turner. He is awesome!

I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo

I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry Duncan Ford, will be the place, I get my cars serviced, from now on. Larry Brown

This car lot is dishonest and does not value your time... - Joemahanfordistrash

This car lot is dishonest and does not value your time avoid! I'd trust a mixed drink from Bill Cosby more than them. Made a apointment to buy a car. Got preaproved and confirmed apointment. Drove 2 hours for them to tell me they sold my car. Then I saw them re list it the next day.