21 Arizona GMC Dealers

Cody Holliday was fantastic! - jleduc77

Cody Holliday was fantastic!! It was his genuine and honest demeanor that really made us want to buy from Coulter. He was very knowledgeable, accommodating, patient and never, ever pushy or overbearing. It was so refreshing, like dealing with a personal friend who really cared. We would definitely buy another car from Cody next time we're in the market!

The fleet department was great in helping me find the - KDAY4

The fleet department was great in helping me find the truck of my dreams. Thanks to Ben Brown and his team.

Jim Sepe was pretty awesome, efficient and updated me on - Czappia19

Jim Sepe was pretty awesome, efficient and updated me on the status of my vehicle throughout the whole process and made picking up the vehicle seamless.

Everything is good , Very good customer service , - nicolekim_2009

Everything is good , Very good customer service , salesman are very good to work with and there’s no problems with anything, whole process went smooth from start to finish.

I just want to say Frank and Teresa helped me find the - ksuniga515

I just want to say Frank and Teresa helped me find the perfect car for our family. They exceeded our expectations! Their personable personalities made our buying experience the best it has ever been! They give such a wonderful reflect on your company name. Thank you again!😊

The dealership could not have made this process any - ctacozo

The dealership could not have made this process any better for me. I felt like I had the red carpet treatment. They were extremely helpful with the entire process from selecting a vehicle, keeping in touch with me while I waited and explaining the new technology.

Issue identified and parr order. - Duke12

Issue identified and parr order. Next day installed and car is back home. Great servicw

Andrew provided excellent customer service. - paulbr

Andrew provided excellent customer service. His professional approach and excellent communication were greatly appreciated. He kept me informed on the status of my truck. I've never had such a good experience with as I got from the service department.

Great customer service , Katelyn was my sales person and - Rgibson

Great customer service , Katelyn was my sales person and she help me find the truck I was looking for V8 GMC 4X 4 . The manger that work the deal gave me great deal on my trade in and the new truck price. Katelyn was with me through the deal and help me unload the car with my belongings. Pedro in financing share the awesome warranty coverage and he got me great interest rate. Yates sales team was friendly and caring and answer all my questions. Robert and Katelyn was my sales person and i got to say that it was a great experience. Thanks to the Yates Team especially Katelyn . I definitely recommend them to my friends and family.

I took my 2015 Yukon in on a Tuesday to Van GMC where and - gadget.caramel_04

I took my 2015 Yukon in on a Tuesday to Van GMC where and it waited behind 26 other cars until Friday to be diagnosed. Note: (not repaired) Issue: I had a check engine warning light come on when I was out of town. It was checked at 2 locations and indicated a possible oil pump issue. If ignored it could result in engine damage. I was out of town and no one could look at it so I had to drive it back to Phoenix. Van GMC did a 27 point inspection of the Yukon. The windshield was marked as having no chips or cracks. In reality it has several chips and a crack that is large enough to have it replaced. It is on the passenger side and I was not aware that a small crack had extended until I saw their no chips or cracks inspection point. All fluids were checked and their report indicated they were okay except oil that was a quart low and was topped off. That should be of concern and was the reason I brought it in. What they didn't indicate on the inspection report was: 1. the brake fluid was very low. That could also be very serious and was not addressed. 2. the radiator coolant was low. 3. the windshield fluid was empty. No mention of any of the items and the inspection report indicated all were checked. Under the hood has a coating of dust from driving gravel roads. That dust was unbroken except where I lean to check the oil level. The 3 fluids that were low were easily seen and missed. There was no indication that anyone had looked under the hood to disturb the dust. In particular the oil fill cap was dusty. Yet they marked that the oil was a quart low. How do you add oil and not disturb dust on the cap? The inspection report indicated I might have a battery issue but it was not pointed out to me. Only upon my review of the inspection did I see it. Getting back to the potential oil pump issue. I asked if they had pulled spark plugs and looked for carbon or if they had taken an oil sample to look for shavings. The Service Advisor only said they wanted me to drive the car for 1000 miles, skip the oil change that was due and then see if if the oil level was down. In that 1000 miles what damage may happen? How they could check the oil level, add a quart and not see the 3 other fluids that were low is unbelievable. My last complaint is I don't like dropping off a car on Tuesday morning when it won't be looked at Friday. I have to rent a car. My car then sits until Friday. I was not given an option of dropping it on Thursday night or Friday morning. They admit they have a contract with a national car rental company. The longer they rent a car to me, the more money they make from the contract and the car rental company rents more cars. If they know they won't look at my car until Friday then have me drop it off Thursday night or Friday morning! I will be contacting GMC with my concerns and complaints.

Failure to communicate best describes the initial - seetoomuch-truck

Failure to communicate best describes the initial concerns. Following that, I receive email response in bold and many times the size ever used historically highlighted for no reason other than to demonstrate disrespectful sarcasm and not even answering the previous question. When I as a customer provide clear documented evidence contradicting JD's excuses, he slings disrespectful insults, accuses me of false actions, and expresses that if we are going to verify pricing with other dealers then Garrett won't honor their commitments any more and we are to obtain our service at the local dealers that verified Garrett was charging above MSRP on their parts. JD told me my previous VMs to his father would not be responded to and that we are not welcome at Garrett. You always learn more about someone in how they deal with challenges more so than when everything is fluffy going well. JD has no interest in learning/listening to where they failed or how to improve. He is reactive, prefers to make excuses, and is very protective of his profits; but insulting of me for being protective of my dollars. He offered to call in the other rude employee (quietly sitting on another side of wall) and fire him in front of me without fully listening and understanding all that took place. Very one-sided. This is our first experience with JD and our previous quality experiences were with 2 service representatives that have departed Garrett Motors. We regret the confrontational approach demonstrated towards us and predict there will be a distorted response that will follow this review. That is fine. We know what happened and for those that read this and absorb it, we will be the better for it. Best wishes for growth JD. We forgive you as we make mistakes as well. We just maintain professionalism through them.

I had THE BEST experience with Coulter Roadside - Nireekal

I had THE BEST experience with Coulter Roadside Assistance because Tom was my guy and showed up early, delivered honest and helpful feedback & turned something super stressful to deal with into something that was done in less than a couple of hours, hassle free and beyond professional and kind! I HIGHLY recommend Tom from Coulter Roadside Assistance for any of your roadside needs. Tom deserves all the praise, promotions and raises as he was the most honest Cadillac technician I have ever encountered. I've owned a Cadillac since 2012 living in 3 different states and most ALL the Cadillac service technicians I have dealt with will do everything to upsell, charge extra, etc. and it's a disgusting tactic that is still used even in 2022 to scare and gaslight women into paying upwards of 100's of dollars for repairs they simply don't need. Tom set an awesome example for any of the bottom feeding service technicians who will say anything to get more $ out of their customers. TOM IS THE REAL MVP!!!!!!

I have tried repeatedly to reach the service department... - [email protected]

I have tried repeatedly to reach the service department for over a month, regarding an issue with my car. I have not been contacted once by the dealership. I have never been treated like this by any other dealership. I would suggest taking your business elsewhere.

They had a 2500hd truck I wished to get some info on and... - EK

They had a 2500hd truck I wished to get some info on and Andrea quickly answered all of my questions about the truck. It wasn't at the dealership yet but was on its way from the manufacturer. Long story short, we worked out the deal over the phone, including the value of my trade-in, and I decided to purchase the truck. The entire deal was done over the phone including the financing. When I arrived at the dealership all I had to do was go into Brady's office (finance), sign the contract, give them my down payment and trade-in and was on my way. Eric the sales manager even had one of their employees give me a ride to the airport 45 miles away. I've purchased many vehicles in my years and this was, by far, the easiest and most seamless purchase I have ever done. I would gladly do business with this dealership in the future.