Lexus of Freeport

The dealer charged for out of state vehicle registration and did not provide the service. Be careful and double check what is being charged by this dealer. and did not provide the service. Be careful and double check what is being charged by this dealer. More

If I had the option to give zero stars, I would. I am truly disappointed with the service department @ Lexus of Freeport (formerly Lexus of Rockville Center). I purchased two Lexus vehicles from th I am truly disappointed with the service department @ Lexus of Freeport (formerly Lexus of Rockville Center). I purchased two Lexus vehicles from the old location and my recent experience with the service department, I will never do business with this dealership. The only reason I decided to go back to this dealership for service because I received a $75 gift card in the mail. Prior to my recent experience with this rip-off dealership, I was going to Rallye Lexus in Glen Cove even though I purchased the car brand new from the folks at Lexus of Freeport. Rallye's service experience is fantastic by the way and I highly recommend. In any event, I went to Lexus of Freeport yesterday for what I thought was a simple synthetic oil change and the $289 fall coolant special advertised on their web site which includes labor. My 2016 IS300 F Sport only has 24k on the clock and still looks as clean as the day I purchased it back in 2016. Within a few hours after dropping off the car, I received an email from Service Advisor Shane that my car went through a 24 point service inspection and which revealed service recommendations that I can review and or approve. The recommendations were: Bg HVAC service, basically spraying a foam cleaner to clean the ac condenser and not a freon recharge, $249.00 ($149.00 @ comparable Lexus dealerships). Battery replacement $345.45 ($229 including labor @ comparable dealerships). I opted to approve the battery change and the dealer bait HVAC service. Within a few minutes after approving, I called and text Shane to ask if the dealership can price match Lexus of Queens, Lexus of Manhattan, and Lexus of Brooklyn that are all charging the same low price? I was met with "I don't make up the prices". What ever happened to customer service? Why can't these scammers price match? I decided to bite the bullet and pay for the services to my dismay. When I presented the $75 gift card to the cashier, she called Shane over who indicated that he applied a 10 percent discount already and that the $75 gift card cannot be honored. My total bill was a rip-off $940.00!! I will neither buy nor service a Lexus with these crooks again! Avoid the service Department! More