Brought vehicle in four times for same problem. - [email protected]
Brought vehicle in four times for same problem. Was told it was fixed, problem is not resolved. Sat at dealership 12 days before they even “looked” at vehicle. Was told they would reimburse for rental, they have not. Engine has locked up on us four times now, while driving on highway. Vehicle goes in “limp” mode while driving. Dealership told me they can’t replace engine, which has been recalled, until something happens. Not sure what they are waiting for but I am concerned that something fatal will happen and I am not willing to take that chance with my families lives. The vehicle is burning oil so quickly and the service manager told us to carry quarts of oil with us. That is not a solution. One manager said she would love to replace the engine on Hyundais dime but they can’t until it is absolutely necessary. I think driving on the highway at 60 mph and the vehicle just stops accelerating and the engine locks is absolutely necessary. This is unacceptable. Calling the service department is useless, they don’t answer, and when you leave a message they don’t get back to you either! Service manager said the vehicle is “old” and this is what happens. Wish I knew when we purchased that Hyundais don’t last. It’s not even eight years old. These engines have a recall for this same exact problem, they need to fix this!
Read More