INFINITI of Birmingham

We had the BEST experience! Tony Mickens was amazing throughout the entire process. Everything was easy. He was informative, helpful, patient, easygoing, funny and honest. Tim Tony Mickens was amazing throughout the entire process. Everything was easy. He was informative, helpful, patient, easygoing, funny and honest. Timberly in finance was amazing as well! She was just as wonderful as Tony. Honestly we couldn’t have had a better experience anywhere else. We will definitely be going to see them again! We would definitely recommend seeing these two! More

Shane was very helpful in getting my new car I definitely recommend him to anyone searching for their next vehicle! recommend him to anyone searching for their next vehicle! More

I have been recently very disappointed with Infiniti of Birmingham. This spring I purchased my 3rd Infiniti QX80 and this one was a new, 2022 model. I was sold the nicest model they had in stock. The pre Birmingham. This spring I purchased my 3rd Infiniti QX80 and this one was a new, 2022 model. I was sold the nicest model they had in stock. The premium select with the sensory package. The car had issues almost immediately. A few months after it was purchased, the entire entertainment system went out. Unfortunately this also shut down all of the “safety features” that were crucial in our selection. (No backup camera, no alert signals when someone passing, etc). Additionally, In early September the rear back seats became stuck in one position. The seats were stuck in a manner that would not allow anyone to ride in the back row and sit in a normal position. Nor could they be folded down to allow for storage. Therefore, the entire back row was useless. The radio, videos, safety signals all were out. I took the car in twice to try and get Infiniti to correct these issues. They kept the car the last time and it has now been almost a month that I have been without my “new” vehicle. They offered to “buy” it back and give me another car, but their offer would have had me driving away losing another $16,000. I have contacted Infiniti consumer affairs. I was told it would be resolved in 7 days and it has now been over 2 weeks Since the complaint was filed. Writing a review is not something I wanted to do, but at this point I feel like others need to know their policies and positions when they sell you a car. I am embarrassed to disclose what I paid for this new car. Please ask them their policy on these issues and get it in writing… before you buy. More

Shane Perkins was very knowledgeable and pleasant to work with. I will highly recommend him to my friends and family. with. I will highly recommend him to my friends and family. More

We worked with Tony on the trade of our car and purchase of our new car. He was wonderful to work with and so helpful! He answered all of our questions and made sure we were comfortable moving on to each ne of our new car. He was wonderful to work with and so helpful! He answered all of our questions and made sure we were comfortable moving on to each next step! He took the time to get to know us and what we were looking for and made sure we were getting what we needed! More

This was our first experience with Infiniti of Birmingham and we really enjoyed working with Mark and Tony. Also Timberly in finance was great as well. Everyone was personable and courteous and made the pr and we really enjoyed working with Mark and Tony. Also Timberly in finance was great as well. Everyone was personable and courteous and made the process was great. Tony was very knowledgeable and professional and answered all of our questions. We would definitely recommend them. More

We recently purchased our second Infiniti vehicle with Infiniti of Birmingham. It was truly a great experience as the staff and Blake our dealer was truly very informative on all of the things we needed Infiniti of Birmingham. It was truly a great experience as the staff and Blake our dealer was truly very informative on all of the things we needed to know before we purchased as well as after. He was a joy to work with as he is so knowledgeable of all the things a purchaser would need to know to feel comfortable with there purchase as well as enjoy the experience. We had great conversation and the other staff was always worried about our needs while we were there. Thanks to you all and especially Blake for such a wonderful experience. We will be sending customers you way for sure. More