Alpha Motorsports of Manassas
Manassas, VA
Hours
Sales/Showroom
Monday 9:30 AM - 7:00 PM
Tuesday 9:30 AM - 7:00 PM
Wednesday 9:30 AM - 7:00 PM
Thursday 9:30 AM - 7:00 PM
Friday 9:30 AM - 7:00 PM
Saturday 9:30 AM - 7:00 PM
Sunday 10:30 AM - 5:30 PM
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The sales and finance team was awesome. . everyone was so nice and showed excellent hospitality.. . everyone was so nice and showed excellent hospitality.. More
Professionally run car dealer with great products, friendly knowledgeable sales team, excellent fiancé department. World class operation with excellent inventory and ease of business, so much so I wil friendly knowledgeable sales team, excellent fiancé department. World class operation with excellent inventory and ease of business, so much so I will be back for another car in Q2, 2023. More
My experience with Alpha Motorsports of Manassas was incredible. Communication was excellent and the price were very reasonable. The team was easy to work with and very pleasant. All round positive ex incredible. Communication was excellent and the price were very reasonable. The team was easy to work with and very pleasant. All round positive experience. I would definitely recommend buying your next car from them. Here’s to a happy new Tesla Owner. Thanks guys. More
Moe and AJ were really easy and nice to work with. Very upfront about everything. No games, no gimmicks. They made the process super easy and I couldn’t be happier. Thank you guys! Very upfront about everything. No games, no gimmicks. They made the process super easy and I couldn’t be happier. Thank you guys! More
Summary: Tread carefully when buying from this dealer as they will not stand behind their products and will not disclose any potential mechanical issues that they should've identified. Details: I went they will not stand behind their products and will not disclose any potential mechanical issues that they should've identified. Details: I went to this dealer to look at a 2013 Tesla Model S on a Friday. When I arrived, I was told that the car wasn't there but they would have it there in 1.5 hours. I came back 1.5 hours later right when the car arrived after being driven by one of their employees. I took it for a quick test drive but was unable to get to highway speeds due to traffic congestion in Manassas. I wound up buying the vehicle As Is as I falsely assumed that the vehicle was fine and the dealer would have inspected the vehicle and disclosed any potential problems. This turned out being a costly assumption. The next day (Saturday) I took it on a highway and immediately identified a potential problem with the vehicle. I took it to their Fredericksburg location where I attempted to return the vehicle. I was told by the staff that their maintenance team was not available but they had someone drive with me who verified there was a problem. They then had me call the salesperson in Manassas who assured me they would look at the vehicle on Monday and would work with me to resolve the problem. I took the vehicle in on Monday and the salesperson told me the maintenance team thought the problem was the drive motor needed to be lubricated and his maintenance team could do the work on Thursday or Friday and he would call me back. I did not receive a phone call on Thursday so I called him on Friday when he then changed his story and told me the maintenance team did not feel comfortable working on a Tesla and I needed to have Tesla inspect it and then let the dealer know what the issue was. I asked what would we do when we had the information and he told me to work it out with the GM. I emailed the GM with a timeline of the events thus far and he assured me he would work with me once Tesla had performed the inspection. Please note that I have documentation for all of this and he did not dispute the timeline or assurances provided by his sales team. The following Thursday, Tesla performed the inspection and identified that the wheels needed to be balanced, the bearings needed to be replaced, the axle was leaking and the drive motor needed to be replaced. The first 3 issues are not unique to a Tesla and should have been identified if the vehicle had been inspected by the dealer so either they didn't inspect it or they didn't disclose the issues when selling the vehicle. Also, the employee who drove the vehicle to the Manassas location should have known there was a problem as well. When I informed the dealer about the results, his approach immediately changed and he told me I bought the car as is and they would only offer $1000. I offered to split the repair costs or trade the vehicle towards a different vehicle but they did not respond. Bottom line: A reputable dealer will inspect their vehicles and fix any problems before selling it. This dealer did not do that, did not take the vehicle back when I tried to return it within 24 hours and did not fix the problems despite promising to do so early in the process. On a side note they also use deceptive marketing practices by displaying a price on the website but then when you arrive, they tell you that you need to qualify for 4 different discounts to get that price. More
Moe and Aj were helpful and professional and with excellent services. They helped and went the extra mile to get what we want. excellent services. They helped and went the extra mile to get what we want. More
Knowledgeable and professional staff especially the salesman Moe Hashmi. He was very helpful and focused to make the customer's experience a great one! salesman Moe Hashmi. He was very helpful and focused to make the customer's experience a great one! More
Tony was great he was very willing to help us get the vehicle that we wanted. He worked hard to get us the deal and figures that we needed in our finances We will definitely tell our friends! Thank vehicle that we wanted. He worked hard to get us the deal and figures that we needed in our finances We will definitely tell our friends! Thank you Tony. More