Never again. - Jeff
Never again..
Before I get roasted for this, I understand the mistake I made in purchasing a used vehicle from this dealership. I will explain..
I was not in the market for a truck until 2 days prior to taking a 3 week trip with my camper when the truck I had planned to use developed emissions issues and could not be repaired in time. So, I instead planned to trade in a 2021 Ram 2500 with the 6.4L (gas) for a 2020 2500 6.7L (Diesel) available at this lot.
Upon initial inspection and test drive, everything seemed fine. No major issues beyond a small dent on the edge of the tailgate that had pulled the paint and was touched up. Walking around the truck several times, there were no noticeable issues. I made the deal. I should have recognized the red flags to how many times the clear carfax was referenced..
The next day, when I was in the bed of the truck, I noticed the roof of the cab. It had numerous hail dents, some were baseball size. I took pictures and sent to the salesman immediately. He did acknowledge the pictures but had little to say about what we could do. I said I would be in when I returned from my trip in 3 weeks.
When I returned, I was basically told I was a liar. The sales manager said, "There is no way we missed that damage in our inspection", when obviously their was a way they missed it. Any suggestion I made to validate the pictures as prior damage were not acknowledged. I asked if they seriously believed this damage occurred in the 24 hours that I had the vehicle. No response. I explained, If this were true, they would also have to acknowledge that I put on a new hood, windshield and everything else? No comment to that either.
I honestly believe this was a turn and burn. They knew what they were selling and passed the loss to the customer.. me.. the sucker. The result is, I will pay for a truck that was sold at market value knowing it valued less with this damage.
Yes, I should have checked the cab before I purchased this truck and when I get my next one, I will but it will NOT be at this dealership after they failed to look at the facts and put 100% of the expense on me.
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