Thanks for publicly stating your empathy for me. - Linda S.
Thanks for publicly stating your empathy for me. All I really wanted was empathy privately and with sincerity but I never received that at any point during my interactions with the Finnin service department.
Please remove Kirby's name from this response. He has nothing to do with the reviews and information that I am sharing. This is actually a breach of confidentiality. His name should not be reflected in nor attached to a response that came specifically and directly from me. This is directly from me. It has nothing to do with him.
On 11/18/2021 our vehicle was with your service department at 96,515 miles. During this visit, the Service Technician completed the combustion cleaner service in accordance with Kia warranty policy and procedures. You stated, "Finnin Kia never saw this vehicle again until September of 2022, 10 months later and with 103,882 miles." You have neglected to check your phone log as I was in contact with the service department continuously during these months. On a monthly and that toward the end a weekly basis. The service department advised me not to add oil, just continue to check the oil with the dipstick and watch for the oil light. The service department knew throughout the 10 months, my concern with the depletion of oil and advised me on such.
Linda Snitker
Read More