My experience at this dealership was horrible to say the - hartlandpropertymanagement
My experience at this dealership was horrible to say the least. I do wish to highlight the positive first.
When I arrived on the lot, I was greeted by the best salesman ever (Jeff) a minority. The level of customer service was outstanding from Jeff. Unfortunately, he was stuck in the middle between a very unhappy customer and a very disrespectful manager (Brian Anderson) who is Caucasian.
I came in to purchase a used Kia Telluride but ended up purchasing a 2023 Kia Sportage Hybrid (showroom model). I came into the dealership already financed with a check from my bank. When my salesman (Jeff) asked his manager to start the purchase process, the manager stated that he will not accept my check from Navy Federal as payment. This was very frustrating to hear. I have never heard of any dealership to deny a finance check from a reputable bank. Jeff then asked the manager if I could pay in cash, this was also denied by the manager Brian. I was told the only way he could sell me this vehicle was via their own inhouse Kia financing, so he had to run my credit, which was so unnecessary to do. Brian ran my credit through 4 different lenders and the result was a higher interest rate and lower term far worse than what my bank approved me for. At this point I was beyond frustrated. I felt the manager Brian knew that I wanted to purchase this vehicle but deliberately made it difficult for me. The manager Brian was very condescending and spoke to Jeff very poorly in front of customers. The atmosphere was very bias and discriminating. The staff was not welcoming at all. The only lifeline I had was the salesman Jeff, who did an awesome job of making this horrible situation very calming. I left the showroom and went outside to call my bank to discuss other options. The manager Brian came out to me very disingenuous and stated that he would now accept my check from the bank after he ran my credit for no reason. He then stated that he just doesn’t like dealing with my bank because they don’t release payment fast enough for him. This was his personal preference not policy for Kia. We spent over 6 hours in this dealership, this was such a waste of time to try and discourage me from purchasing this vehicle. Overall, I would not recommend anyone to purchase anything from this dealer. If you really must then ask for the salesman Jeff.
***** Jeff rocks 5 stars all the way*****
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