The experience was awful! - galgavyn
The experience was awful! The 2010 Forester, which we had bought from them, was not roadworthy. Less than 24 hours after purchase, it suffered a significant mechanical failure. My wife, her mother, and our two children were taking a short trip on winding backcountry roads when the incident occurred, requiring the car to be towed- as it was unsafe to drive. The dealership misrepresented the work that had been done on the car both on the carfax report and to us personally. To make matters worse, the dealership repaired the supposedly broken brake caliper but refused to address any of the additional issues that were discovered, disclaiming the implied warranty after the fact, never in writing. In fact, days later when the car showed signs of additional issues, they lied and told us that the implied warranty did not apply to the vehicle because it is over 100,000 miles; thus, refusing to refund our purchase. When I sought to show the NYS statute that proves the implied warranty remains in effect within the first 30 days after purchase, if there are any safety issues with the vehicle and/or misrepresentation on the part of the dealership, the manager became verbally abusive. He even said that if we wanted to trade the Forester for one that is roadworthy, he wouldn't give us the full monetary value that we had originally paid, just days prior. I have been advised by both a mechanic and an attorney to report the dealership to the DMV and the Better Business Bureau. Avoid Romeo Kia of Kingston. Your life might literally depend on it.
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