32 Virginia Kia Dealers

Prompt, fast, courteous service. - Momma_sweeney

Prompt, fast, courteous service. I was exited on quickly, and every question was answered promptly.

Friendly, professional, and fast! - wayneadams33

Friendly, professional, and fast! We were welcomed and treated like people and not just a number for sales figures. The whole process was smooth and relatively quick. I would recommend them to anyone.

Friendly staff, quick service! What more could one ask... - Pmbutters

Friendly staff, quick service! What more could one ask for? I was in and out in under 45 minutes for an oil change and a tire plug!

Bryan and Chris went above and beyond to make sure I had - pmwinter97

Bryan and Chris went above and beyond to make sure I had great service and a positive experience even when my car faced a challenging problem and took a while to repair.

My husband and I had the best experience ever Joshua - vnana404

My husband and I had the best experience ever Joshua Gettis the best product specialist ever

Great customer service and quality work. - Capitalsjax1805

Great customer service and quality work. Kept me informed the entire time. Made sure I was okay with all services provided

Spoke with a very nice young lady on 8 February 2022 - TAM

Spoke with a very nice young lady on 8 February 2022 named Jen about a Dodge Grand Caravan Blackwell had listed on their website. She returned a text message that the vehicle was currently on a lift and the service department would not lower it so more pictures could be taken. I live outside of Virginia and with technology such a request is very common. The next day a family member went by to see if the van could be seen at ground level for pictures. Nope, still on the lift. Fast forward 17 days.....Yes 17 days and the following message hits my phone. "Hi, It's Hannah @ Blackwell. I'm urgently reaching out to you about your pending auto application. 30 days is almost here". Really? Yes Hannah, February is almost gone and you have not made quota and all matters have suddenly become urgent. JUST WOW!!! How does Blackwell Dodge want me to rate this level of customer service? Mr Blackwell, you have been at this a very long time. Your entire family has but please accept a little tip here. If the person on the phone is not as important to your staff as the one standing in your show room then shutting your phone and internet system down just might a step to consider. Your phone and internet are keeping your lights turned on in the 21st Century. EMBRACE THAT FACT!! In those 17 days I communicated with Roanoke, Pulaski, High Point NC, Lexington NC, Cary NC, and as far south as Sanford NC. Also in those 17 days I made two very important decisions. I committed myself to a low mileage 2019 Chrysler Pacifica and I also committed myself to never again attempt a sales or service transaction with Blackwell Motors in Danville VA. Happy Motoring Folks

Found a vehicle I wanted online spoke with Roman, he was - Salinc70

Found a vehicle I wanted online spoke with Roman, he was very courteous and polite and went through the entire process on the phone the dealership was four hours away and they were kind enough to deliver the truck with Victor another employee (also a gentleman) directly to my house I would highly recommend this dealership.

Very friendly moose was very knowledgeable kind and - Ras22503

Very friendly moose was very knowledgeable kind and amazing veteran he helped us figure out what would work with our credit and financial situation very understanding and an amazing personality we will suggest friends to come to this dealership for years to come

Ahmed from Koons Kia was a pleasure to work with. - Brian

Ahmed from Koons Kia was a pleasure to work with. Ahmed was professional, extremely knowledgeable and made sure all of our questions were answered. Alastair, one of the business managers was also great. Overall great experience with the whole Koons Woodbridge dealership and would highly recommend. Thanks again! Brian S.

I had my GMC Acadia serviced on Friday, March 11,2022 at - hoyapete

I had my GMC Acadia serviced on Friday, March 11,2022 at Southern Buick GMC Greenbrier. Services included brake rotors and pads, free oil change/lube and wiper blades. Tom Fleming kept me informed of the progress on my vehicle and aided in getting it finished in a timely manner. I am very satisfied with all of the work performed. Tom and Maddie,the cashier, went over the bill to make certain I got the best discount based upon the coupons I presented, I might add that all of your personnel at the service desk and even the driver who brought my vehicle out to me were all very courteous and friendly. I never like parting with money, but your people made it as painless as possible! Peter T. Legler

They illegally use "Bait and Switch" tactics, advertising - The Colonel

They illegally use "Bait and Switch" tactics, advertising a price BELOW the MSRP and then at the point of sale, tacking on a "market adjustment fee" that is almost 15% the value of the car. The salesman tried to tell me that my wife had discussed the fee with him and actually showed me a fabricated text message he claimed was from her. She immediately sent a screenshot of the exchange, proving it was fake. They are a sleazy business. Beware!

Great and clear sales work hard to get a great deal . - firste

Great and clear sales work hard to get a great deal . And friendly staff knowledgeable and helpful as can be . From the salesman to the sales manager to the business officer I like the honesty.

I had an appointment for an oil change and the service - sonjahackett

I had an appointment for an oil change and the service tech reminded me that my tires neded to be changed for my safety. thank you.

Service - Fred

Don't bring ur auto to get anything done here very poor service. Had the computer update do to rod bearings recall. Very bad service. If u do use this service bring your lunch.

Great Experience - Foster

Dennis Barbieri, was great assisting me with my sale on my Kia Forte, and I love my new car. Marcus Pringle was also very nice assisting me in finance, explained everything very well. Thank you guys, Tina Foster

I do not recommend this dealership. - Dlincoln525

I do not recommend this dealership. I’m a 20 year Navy JAG so I’ve dealt with some shady car dealers, but they are one of the worst! They advertised an EV6 for $54000 on their website (I have a screenshot and it didn’t say it was MSRP, just the price). I submitted the form and got a call from Gary. We discussed the car I liked and he did not quote any other price but recommended I come in to test drive. He was not available so someone named Roger (who didn’t know anything about the car), let me test drive it with my kids. Showed it to my wife and we liked it. He looks at our current Kia for a trade. He comes back and offers the same price for my trade as I got from Carvana but marked up the EV6 from their advertised price by 20%!!! An extra $8,000. I told them that was insulting, and likely illegal. This was classic bait and switch. The Virginia Consumer Protection Act prohibits “ 8. Advertising goods or services with intent not to sell them as advertised, or with intent not to sell at the price or upon the terms advertised.” I tried to speak with a manager and express my concerns but they refuse to call me back. And they refuse to honor the advertised price! To make it worse, I looked at the salesman’s computer when he pulled up my trade. I was in for service a month ago and they offered me $23,500 for my current Kia since they “needed cars.” I knew that was underpriced and declined. But the computer said they offered me $27,300 at the time. Was the used car manager trying to pocket the extra $4,000?!? Or was this just more of the same from this dealership? I am still waiting to hear if they’ll honor their advertised price. I’m not optimistic, but at least Virginia law allows for triple damages. I’d prefer the car, but will settle for vindication and sharing my experience so others avoid them. Dulles Kia - it won’t always be a seller’s market and there are many other options in the area.

Excepcional Customer Service and wonderful environment... - mirta.eliana1227

Excepcional Customer Service and wonderful environment The place of the waiting area very comfortable and familiar 😌. Happy to be there.

Kia Service - Jessica C Sedona Kia :-)

Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)

I normally do not write reviews but the service Kia - cshiley

I normally do not write reviews but the service Kia Military HWY is horrible. No customer service. The Tech lied and allowed me on the road with a object in my tire and did not tell me but wrote that I denied service. Went in for an oil change and called several times to ask the status and no one was able to assist me.

Unbelievable - Marc C.

I rarely ever work in Winchester as an insurance appraiser. I have a 2015 Optima, suddenly when at home I had just appraised, got back in my car, to find the car was DEAD with no warning. I called the Kia Dealer service dept. for help, the person I reached said the Battery was Dead, with no warning of the battery going dead. BTW, I live in Martinsburg, WV 30 miles away. I had the car towed to the dealer which arrived around 1:00 p.m. This was on Friday, Sept. 20th, which also happened to be my birthday. When I called Monday to check on my car, no one had looked at it, and was told it was 3rd in line, so I thought surely they would have taken care of the problem that day. NOPE, I was put off again. Remember I just needed a new battery which I later found out it takes about 15 minutes to install a new battery. At that point I had to rent a car that ended up costing several hundred dollars. Finally 1 week later I heard from the Service Dept. saying my are was ready. Total Bill $281.00 for a BATTERY. The next day after picking up the car I went to where I typically get my car serviced, they said the cost including labor with the exact same battery would be $145.00 installed. NEVER NEVER take your car for service at Parsons Kia Dealer Service Dept.

Terrible unprofessional behavior of Service Staff, where... - Don't Buy Kias

Terrible unprofessional behavior of Service Staff, where I could not book an appt for service. One Service guy was friendly the other named Paul was rude. Will not be returning for recall service. Will join the Class Action Lawsuit against Kia instead.

Great professional staff. - Mikhail

Great professional staff. Fair prices! I got my brand new 2023 Kia Sportage from Charlie Obaugh KIA dealership and couldn't be happier. Matt, the salesman, assisted me exceptionally throughout the whole purchase. I got a very good price for my trade-in, and they sold me the vehicle without the ridiculous market adjustment, I paid the MSRP only! Thank you very much, folks!!! Keep up the great work!

Absolutely the best auto buying experience of my... - Missauntlisa

Absolutely the best auto buying experience of my lifetime. No hassle no pressure, great pricing. The fact that I purchased a car in less than two hours (test drive, paperwork, tags transferred and drive off the lot) was amazing. We will forever purchase all automobiles from this dealership! We can’t say enough about the organization and skill set this dealership has. They are a team that works very well together and their system/technique is the best I’ve ever seen. A lot of other dealerships could be fit from learning this process. If your in the market to purchase an automobile I give Williamaburg Kia the highest recommendation. Don’t hesitate to contact them. You won’t be disappointed if your searching for a fair price and the best customer service experience in the industry, contact Williamaburg Kia!

I had a 2010 Toyota Camry which happened to get totaled,... - Elexus

I had a 2010 Toyota Camry which happened to get totaled, I came to Southern. Matthew put me in 2017 Kia Forte. That is a huge upgrade for me thank you so much.

On 9/17/21, I have been on the lookout for a great... - yaroze86

On 9/17/21, I have been on the lookout for a great example of a 2017+ Toyota 86 for the past few months and saw one come for sale at my local First Team Subaru. It was a 2019 Toyota 86 TRD SE for $32,898. I sent an inquiry via TrueCar and promptly I received a call from Inda. We scheduled an appointment to come look at the car. I show up around 5 minutes early. I walk into the front door and first thing I notice is one of the sales representatives playing on his phone while others behind the desk are speaking to other customers. He initially looked at me and then went back to his phone and then around 30 seconds later I was greeted by him. I spoke and said I had an appointment to come look at the car they have for sale. He directed me to the sales manager. The manager then went on to tell me this car is hard to find and being sold at a great price. He also stated that the car is very low on mileage. I informed the sales manager while that is sort of true (as they only made 1,418 of this specific trim) that there are currently 25 other manual units for sale nationwide and that the mileage was about average. He informed me that I could go look at the car but they had just got it in as a trade in and has not been cleaned. I would only be able to take the car for a test drive around the lot. I went with the representative to look over the car and when walking over he said that the car was a local trade in for an individual that needed more room as they were having a child. Was told the owner converted the car back to stock. This was the first initial yellow flag. I proceeded to do a visual inspection. These are the problems I found: 1) Front lip has curb rash on the underside 2) Cars interior is trashed 3) Drivers side skirt needs repaired 4) Pinch welds near the jack points are bent 5) Has no battery tie down (it's a bungee cord...) 6) Missing the OEM TRD stripes 7) Interior pieces and badges are painted purple 😎 Non OEM shift boot, nor intake tube 9) Hesitates at low speed. 10) Car has door dings on both sides I went in and told them with current condition, I cannot justify the price for its age. Car was brand new $33,340. The asking price they want is $32,898 ($442 off MSRP). Thinking about it more as I am in the market for one, I decided to go look into the car's service history. Luckily Toyota has this great site for “Toyota Owners” that you can type the VIN in and see the service history. This is what I discovered..... Car was regularly serviced by Wyler Toyota in Illinois (So much for the ads “Locally owned vehicle!” quote, though it does have some local car club stickers on it). TOYOTACARE: Expired as of November 11, 2020 and this…. 7/2021 CUSTOMER STATES VEHICLE HAD TO BE TOWED IN. JUST BELIEVES ENGINE BLEW UP. VEHICLE WILL NOT START. STRONG SMELL OF COOLANT IN ENGINE BAY AND VISIBLE LEAK OF WHAT LOOKS LIKE OIL. CHECK AND ADVISE PLEASE. 13744 (miles) VEHICLE TOWED TO SHOP, FOUND HOLE IN BLOCK UPON INSPECTION VEHICLE THREW ROD. TOYOTA CONTACTED AND CASE OPENED CASE XXX303, VEHICLE HAS BEEN USED FOR HPDE, TOYOTA REQUESTS CUSTOMER AUTHORIZE TEAR DOWN TO DETERMINE CAUSE OF FAILURE. CUSTOMER DECLINED No mention if the car was rebuilt by Toyota or if the owner threw in a used engine. I do not know if the car still has the factory warranty or with it being branded as a HPDE if it was voided. Going into the dealership looking for a car that is $442 off the new MSRP and no mention of any of this in the ad. For those that don’t know HPDE basically means that the car was used for some form of racing. That would explain the service history and the lug nut issues. I emailed their Sale Manager, Mr. Han, but have yet gotten a response. This is not what I expect for First Team as a dealership. I sincerely hope this was just a fluke and not the normal experience and that I dodged a $33,000 mistake. VIN JF1ZNAE19K9702581

EXECELLENT SERVICE GREAT CUSTOMER SERVICE SKILLS FRENDLY - WIMBUSH77

EXECELLENT SERVICE GREAT CUSTOMER SERVICE SKILLS FRENDLY STAFF AND ON TIME WITH SERVICE INFORMATION. THANKS

Repair under warranty 2 times for 2 different problems - Garry

This Vehicle was purchased @ Hart KIA in 2011! Nelson KIA repaired 1 major problem that Hart would not Fix on Bank 1 with less than 50,000 miles! I paid Hart in 2/2011 to check and remove the valve cover to check for sludge! No Sludge! They wanted me to pay over $100.00 a hour for them to go deeper into the engine! I said NO! You could not fix it the 1st time. I took it to Nelson KIA,Hart had opened a claim to KIA and got paid 2 times! Nelson KIA has had it for 2 weeks and KIA paid for a rental,something Hart would not do! They Found the Problem,ordered the parts and will be repaired 5/14-15 no charge under warranty! I am over 60 yrs old,Nelson will not take advantage of older Women or Men! I wish I could say the same thing about Hart KIA! I have sit in the waiting room @ Both Company's! Customers and repeat customers is how you make a Business! I have sat there @ Hart and wished I could HELP THEM! NEVER @ NELSON KIA!

BEWARE! - Ross

BEWARE! This dealership missed in every aspect. STAY CLEAR! Poor customer service, poor communication, sent my trade-in payoff check to the wrong bank, and slow. Firstly, the buying process took 5 hours. Once complete, they asked me to rate them 5of5 in the follow-up survey and state that it only took 3! During the final process of signing documents, I asked for the contract for the extra 10 year 100k mile (total of 20yr, 200k mi) warranty. They said they didn’t have one and it just comes with the car. Ha! If it’s not in writing, it doesn’t exist. They said they’d get it to me the next day. They didn’t even call the next day. I had to call them back and they finally emailed it to me. Two weeks pass and I see that my bank still hadn’t received the pay-off check. I called the dealership and the salesman said he’d do some checking and call me back. Again, a day goes by with no word and I have to call them. No answer but another promise to call back. He did and said they sent the check. So I asked the natural follow-on questions of when, and what means? He didn’t know but would find out and let me know. A few days later, I get the answer that it was sent on the 16th via overnight means. Coincidentally, that was the day I initially asked about it (which was two weeks after the sale!). Now, it’s a week after the day they sent it, so I call my bank to see if they have anything. Nope! No check and no calls from the dealership inquiring the details. So I call my salesman back asking again and to see if it got lost or something else. He again said he’d call the responsible department and call back in 20 minutes…silence for the rest of the day even after texting him to see what the word was. The next day (today), I go in person to get answers. I’m met with reluctance to help by the F&I manager. I explained the situation and he calls the lady who handles it. She said they would have to track the original check which was mailed on the 16th to find out the details (shouldn’t this have been done initially when I brought up the issue!). Later this afternoon, I get a call from the F&I manager telling me they sent it to the wrong bank! They cancelled that check and sent a new check to my bank. So I ask if they recalculated the per diem since the check is getting there so much later. His response: “I hope so.” WHAT!? “I hope so”? I told him I’ve hoped for a lot with your dealership and have been left wanting. Can you verify that the change was made? Fortunately, he had the amount of the check there. It was for more, but was still $10 shy. But if $10 is the cost of getting rid of this dealership, it’s a tiny amount compared to the frustration of the poor management and horrid customer service of the place. So again, go anywhere else (except their sister dealership in Greenbrier)!! The worst experience I’ve ever had buying a car.