17 Washington Kia Dealers

The dealership is wonderful and Jazmyn was even more - Sonia Pinkal

The dealership is wonderful and Jazmyn was even more amazing she was willing to work with me thru my crazy work schedule and was super patient with me and all the steps it took to get a car. I am beyond grateful. This was one of the nicest experiences I’ve had at a car dealership I was recommended by my coworkers and I will continue to recommend people to the dealership. I’m very appreciative, thank you.

My sales person was awesome to work with! - yan

My sales person was awesome to work with! He calls us once every couple of weeks to update us on the status and answer whatever questions we have. eifjcbfevbggiigurnrugeeftnbvlglkcuffectkkgck Although we waited for a while, he helped us to get our car by changing it to all-wheel drive instead of front-wheel once he figure out that's the reason that slows down the waitlist. He is professional and responsible and makes the purchase process a breeze.

The help received by all employees when purchasing my - StephH

The help received by all employees when purchasing my vehicle was extremely prompt and helpful.

Haley was great to work with. - k_cray

Haley was great to work with. She was easy to talk to and very helpful with any questions I had. On top of that, there is also a good team feel at the dealership and everyone else I worked with and talked to across all the departments during the purchasing process were friendly and happy to help out with anything that came up.

Great and fast service. - Wendell

Great and fast service. Also good sales people. Would definitely go back in a few months.

It’s very good to people and it was good service also - Tarik

It’s very good to people and it was good service also there is There is also The people on the service department they help me Thank you for all

My wife and I own 2 KIAs (2020 Sportage and 2020 - rmorgan460

My wife and I own 2 KIAs (2020 Sportage and 2020 Telluride) and have them serviced mostly at Sunset Kia of Auburn. Our experience with Jennifer and Dean in the Service Dept has been very good. Easy to schedule and complete as promised are 2 big positives. We miss the included, on site car wash but see it was dropped during the pandemic. Hope it comes back someday.

I attempted to contact Chuck Olson several times before - Kathleenpsmith

I attempted to contact Chuck Olson several times before posting with no response. I decided to purchase a new Kia Sportage Hybrid in the top tier trim. Went to Chuck Olson to purchase it. It’s the very first new car I ever bought and it will likely be the last car I own. I was super excited and got every bell and whistle I could think of. I knew it would be a long time for delivery and they had zero control over it. Finally got the call that it was available 9/22 and I was told they needed a few days to make it perfect and available. I told them to schedule an appointment that’s convenient for them to have everything done before I got there so whenever was good for THEM was great for me. I was not in a rush and understood how staffing is an ongoing issue. I was told to come in that Saturday. Which is what I did but I was a bit early, traffic was better than I thought and I was excited. Sadly the vehicle was not ready. It was not clean, did not have the covers from the travel removed completely and none of the items that were “extra” was installed. Nor could it be as the service department was closed on Saturday. As a consumer, I was not aware they were aftermarket as it was sold as part of the original vehicle. Despite being there for 4 hours, the vehicle was not in brand new mint condition nor was it clean when I was handed the keys. I had to return the car for the Home link mirror, interior lighting, cargo mats, cargo cover and crystal fusion. I was told it would take a half day. I had the vehicle there on time for the appointment after getting a ride home. At 4 pm I was advised that they were only able to do the crystal fusion and that it would now be ready the next day. Unfortunately I had to be a whiny customer in order to get a loaner as they didn’t really care that it was an inconvenience or I had to go to work or arrange for a ride there. Upon picking up the loaner, the process treats you like they don’t know you, requiring copy of a credit card, license and insurance AND a walk around of the loaner. Oh and don’t use any of the loaner vehicles gas. Upon being told that it was completed and giving me an attitude that I was the problem for even wanting know how the interior light system worked or to check it out, it was obvious that I was not welcome. On the ride home it was discovered that the EPB Warning light was now engaged. I followed the instructions but it had to return it again. I was told it first had to do with the light installation and then the home link installation. Matt in the service department claimed, “I drove it myself and parked it so it’s fine” in a manner which was not to be argued with, as he obviously knew what he was doing and I did not. My brand new $50,000 vehicle is dirtier than it started at the dealership (not sure what crystal fusion is or what but one would think bird dodo would be in the way ) including bird poop and interior messes up n the floor. As of Friday 10/20/22, the vehicle is being inspected by a licensed neutral professional to insure the repair was done properly as I don’t trust Chuck Olson to tell the truth or even care about their customer after getting the sale. I am paying for this out of pocket and having to rent a car in the meantime. But absolutely no one cared at Chuck Olson. Not our sales person Rob or David or the person who claimed he’d bring it to management.(Mohammad). Not the service department Rick or Matt or anyone. I spoke directly with the “manager” and David who both said they would take care of the situation. Absolutely nothing. No response, nothing. Every sportage is awesome and sold before it’s even made. You have options. Don’t make the same mistake I did. I didn’t think I asked for much. A vehicle I paid for that was clean and safe. I didn’t want anything free or special. Some customer service, follow up and empathy would have changed the situation completely. If I had the ability, I would return the car to Chuck Olson just to get a different dealer. The vehicle is amazing

I have been calling for the past two months. - Taninabanks

I have been calling for the past two months. I just wanted to know if there were warranties on my car so that I can cancel them since my car got totaled out. Three weeks, like 40 phone calls, and multiple messages left with pretty much every employee there. I still never got a call back. Finally I call again for the front desk worker tells me yes you do. I take a day off rom work to go up there sign papers because that's what I was told to do. I called again samething no one answers leave a message no call back. I call again today, two workers are going back and forth on the phone about taking my call. Sends me to vm. Call back immediately puts me on hold, no one answers or days anything. 15mkn after being on hold they answer just for the guy to tell me they lost my paper work. And tells me he can send it via email. But I was told I had to come in and sign which is why I took a day off. So lost wages there thanks!. Now apparently I have to resign the same paper because they don't know how to manage their business. Also called to speak with Mike the general manager and James who is supposed to be covering g for him. Both refuse to take my calls. I told them I want the cancelation back dated to when I can in to request it canceled. I will never buy another car from here again. Customer service all around is trash! Everyone refuses to help you unless you are putting money in their pocket! Currently making a complaint with corporate!

I bought a 2018 Kia Optima from Lee Johnson! - Disappointed customer

I bought a 2018 Kia Optima from Lee Johnson! They added there insurance, so when you drop your car off, and it gets stolen or broken into , there insurance would cover it! That’s just if your car is on there lot! They put it on anyway! It’s a total amount of $375- $400. If I remember correctly! Anyway this is just one thing of many! My drivers door would lock with the key fob still in the car! They said they couldn’t find anything on the computer! Trying to make this short! I bring my car in about 5-6 times if not more, for them to fix the problem! They would drive my car to see if the door would lock. I told them it just happens. Then I found out they we’re driving my car for a long time also the first time they had it for over 3 weeks! It got personal with these jokers! They started to have a attitude!, So I started to let them know how I really felt! Did I mention the door locked on its own 3 days after I bought the car! So I call Kia consumers and filed a complaint. The first gal was helpfully then she left the company and I got a guy named Danny Chittamany. He was rude and helped out a few times then he never returned my call. The last time I spoke to him, I said I want to talk to your supervisor.he said someone will call you back! No one called back! I have a lot more to say about this Lee Johnson Kia, but I’ll post more later! Service department is horrible! Don’t go there! They don’t care

Our experience at the dealership was amazing thanks to... - annieurann17

Our experience at the dealership was amazing thanks to Ryan P. Loved working with him and he’s fast and efficient at what he does🙏🏼 Also funny and good company while you’re waiting for all the paperwork. Man deserves a trophy for how many things he can juggle at once while still giving amazing customer service:)

Great dealership and very knowledgeable and pleasant - Dominique

Great dealership and very knowledgeable and pleasant staff. Kudos especially to Lovante who sold us a new 2022 Kia Niro hybrid XLS, what professionalism! A fast and thorough experience.

Brand new car. . . 5000 miles. . . transmission is out. .... - TAMMY

Brand new car. . . 5000 miles. . . transmission is out. . . promised on a verbal agreement new car no additional $$. . . yeah no so much. A bunch of broken promises. And yeah. . . their service department is worthless!

Terrible - Disappointed

Salesman made lots of promise's but has not followed through with any. Supposed to get the battery replaced but has not. Supposed to receive a free first oil change but they're never available. Only got one key for the vehicle I purchased and it doesn't work on all the locks and it's broken so it won't stay on a ring. They bent me over and on this purchase