Long but PLEASE read! - Kb
Long but PLEASE read!!
****the only decent person we came in contact with at this dealer was Don Cooper in finance. He apologized for how we were treated by the sales department.
I’ve never left a negative review before, but this experience requires one! We inquired about a 2013 Honda Pilot. Their website(and car gurus) said the price was $18,969. We received a call from Taylor who told us “it’s the end of the month, you won’t want to miss out on this deal. We’re looking to get rid of our used cars.” So we drove the almost 2 hour drive. We got there and were greeted by a salesman named Gary. He got us all set for our test drive (with our 3.5 year old & 4 month old). We took it for a drive & noticed some normal wear & tear. We also noticed there was no gasket on the rear wiper so rust had developed. When we mentioned it, he said their manager would remove $200 for it. He went and talked with his sales manager Dan. He came back with the car priced at $19,969. We clarified the price, he went and talked with Dan, came back with the “corrected price” because (in Gary’s words) “it was updated this morning and they missed that, their apologies.”
We decided to then go inside because it was hot and we had our two children with us. We sat in Gary’s office and he insisted we run a credit report, even though we told him we had a pre-approval letter with our bank which also provided a better rate. He went and talked with whoever again & came back and said he was going to go move our plates. I said we weren’t done discussing numbers because there had been no more conversation about the price or anything. He then agreed and put down the screwdriver. Fast forward a few minutes, we’re still waiting & then he says they were able to get us the loan through our bank (even though we already were approved…?) and grabbed the screwdriver again. And my husband stopped him and repeated that we haven’t signed anything, we wanted to discuss this more. And he VERY defensively says “what’s the problem? Like what’s really the problem here?” COMPLETE demeanor change. We grabbed our stuff and our children to leave. No more niceness at all. He storms away and tells Dan to come over. Who very arrogantly told us he was doing us a favor by giving us $200 off and he even honored “the car gurus price” and I corrected him that it’s their website that says that price and he said “well it’s irrelevant” and said “there’s no wiggle room in the price, you thought wrong” we left. I told him we should have listened to the negative reviews. and our sons car seat was still in the pilot. Gary had already moved it back to the lot. My husband said “we need our car seat” and Gary said “it’s unlocked” it wasn’t, we had to stand there for another 10 minutes waiting. Don from finance came out and helped us get the car seat, he brought it over to us himself. He apologized for the treatment.
Needless to say I will let everyone I can know about this awful experience. Never will we return there.
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Log In