4 Alabama Lexus Dealers

Great service, customer focused, except for labor rate - Douglas_n_911p

Great service, customer focused, except for labor rate which is excessive. Happy with the loaner car and the complimentary car wash.

I did not make a purchase, someone already put money down - ANTHONYWELDON88

I did not make a purchase, someone already put money down on the vehicle I wanted but the salesman was very helpful and professional

I have driven Lexus vehicles for almost 20 years and I - Jerry L.

I have driven Lexus vehicles for almost 20 years and I have never received this type of service with any of the dealerships I have been to. I recently signed up for a Lexus Enform subscription and after I signed up the service didn't work. I called the Lexus brand technical support where they walked me through several troubleshooting exercises and the issued could not be resolved over the phone. I was advised I had to go to a dealership so the agent warm transferred me to the Lexus of Huntsville dealership. I was then introduced to Regina (Service Administrator) where we were trying to set up an appointment to bring in the vehicle. She asked could I come in the next day at 7:15 AM and I replied yes. She asked could I leave the vehicle where again, I replied yes. I then asked about a loaner vehicle which is standard for the Lexus brand (as far as I know) when leaving your vehicle. Regina then went on a rant of them being a small dealership and that they don't loan vehicles without a diagnosis of the problem. The problem was already identified from the Lexus technical support agent so I was quite confused what the issue was. We went back and forth for a moment where I advised I would simply be contacting Lexus Corporate Office because they are serious about the brand and do not tolerate bad customer service. I did take my vehicle to Hennessey Lexus in Atlanta, where I was immediately given a loaner vehicle while they figured out what was going on with this service (no questions asked). I was not given a hard time and I pulled out with a loaner in less then 10 minutes. That is what I call CUSTOMER SERVICE. I saw where this dealership had an Elite Dealership reputation and I am wondering where that came from. If it where up to me, I would suggest that Lexus pull their name from this dealership as they do not own up to it's brand.