I needed a fuel efficient vehicle because I was in an - Kathleen
I needed a fuel efficient vehicle because I was in an accident and my hybrid my was totaled. I researched cars and UX 250h seemed to be the best fit for me. I was unable to find the premium version in the SF Bay Area and found what I was looking for on auto trader at an Edison, NJ dealership. The advertisement stated the car could be shipped to my door. I called Edison and was informed that you don’t ship vehicles. Then I was given your policy that I would have to come in to sign all the paperwork and you do not allow auto shippers on your premises and you can not assist me in anyway of having the car shipped. I was shocked to learn about your antiquated business policy and practices, Especially since FORD dealerships overnight paperwork for signature and ships vehicles so customer don’t need to deal with the logistics. What is truly appalling to me is your website advertised monogram “buy your car your way,” we can ship to you; making car buying easy.“ I never had to work so hard to give you someone business. This is false advertising. Unfortunately I’m just a working stiff and couldn’t afford to lose my deposit because I wanted to walk away from this deal. It was the worst car buying experience! Your out of date policies, cost me extra time and money; the two things no one can afford to waste. When I shared my awful experience with my coworker he told me about dealer to dealer where you could have sent the car to my local dealer through a trade. This was something I didn’t know about and it was never offered to me. All I received was give me your money and get out! Shame on you! Edison boasts a luxury experience and yet there’s stains on the toilet seat in the women’s bathroom, that’s hardly luxurious!
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