18 New York Lexus Dealers

Absolutely fantastic experience. - Sausagie

Absolutely fantastic experience. Everyone was very friendly and accommodating and the process was very easy. I appreciated the honesty and integrity of the staff, and they made us feel special.

Very responsive. - MALIN0

Very responsive. The service department staff is top notch. Even if you didn’t buy your Lexus there I recommend servicing there

Both Mark, my salesperson, and Steven, the manager, were - ledtip2

Both Mark, my salesperson, and Steven, the manager, were knowledgeable, respectful, and truly helpful. Thanks for all your assistance.

Very smooth, simple buying experience. - 12394douglasc

Very smooth, simple buying experience. The service was amazing and Zoh always was there to answer all my questions! 10/10

Gohar was very nice she made me feel comfortable and give - Sazeedajoseph

Gohar was very nice she made me feel comfortable and give me good advise about getting a new car

It was a pleasure working with Warren. - mrsmontague14

It was a pleasure working with Warren. The entire purchase experience was seamless and professional. I will recommend Warren to my peers who are looking to purchase a vehicle from Lexus of Manhattan.

Wilson Rolon is thorough, efficient and extremely helpful - rcoesq

Wilson Rolon is thorough, efficient and extremely helpful in diagnosing and solving the problems that I had with my Lexus. He's always present and available to provide assistance, information and advice. It's been a real pleasure working with him since I bought my Lexus in 2016. He's a top flight member of your team!!

I was hunting around Lexus dealer for a pre certified RX - Surprise

I was hunting around Lexus dealer for a pre certified RX before they all are made with the whiny 4 cylinder turbos and S LUCH WOULD HV I was looking around Lexus dealers for a used RX with the V6 as the new ones come with the whiny 4 cylinder turbos. As luck would have it, this dealer had the year and model I wanted and they gave me a better deal on my trade in than other dealers so it was a no brained, even though there was no negotiation on price of the RX. Frank made the process easy and there was no upsell pressure like other Lexus dealers I bought from. I would go there again once inventory makes bargaining possible.

Terrible dealer I was on my second Lexus great vehicle - Joelhersh

Terrible dealer I was on my second Lexus great vehicle but they are crooks I recommend you go to different dealer to deal with Stoler is the worst

This experience has been terrific with Shawn and Rob the - Lynne

This experience has been terrific with Shawn and Rob the tech and I look forward to be back

I took my Lexus in for an inspection and any other... - Kmballard16

I took my Lexus in for an inspection and any other service required. I requested to work with Tyler because he is always so kind and knowledgeable and this time was no different. He explained everything to me and all the work was completed along with the inspection and a fair price was charged as usual. Thank you Tyler and many thanks to the service people.

If I had the option to give zero stars, I would. - Sean D.

If I had the option to give zero stars, I would. I am truly disappointed with the service department @ Lexus of Freeport (formerly Lexus of Rockville Center). I purchased two Lexus vehicles from the old location and my recent experience with the service department, I will never do business with this dealership. The only reason I decided to go back to this dealership for service because I received a $75 gift card in the mail. Prior to my recent experience with this rip-off dealership, I was going to Rallye Lexus in Glen Cove even though I purchased the car brand new from the folks at Lexus of Freeport. Rallye's service experience is fantastic by the way and I highly recommend. In any event, I went to Lexus of Freeport yesterday for what I thought was a simple synthetic oil change and the $289 fall coolant special advertised on their web site which includes labor. My 2016 IS300 F Sport only has 24k on the clock and still looks as clean as the day I purchased it back in 2016. Within a few hours after dropping off the car, I received an email from Service Advisor Shane that my car went through a 24 point service inspection and which revealed service recommendations that I can review and or approve. The recommendations were: Bg HVAC service, basically spraying a foam cleaner to clean the ac condenser and not a freon recharge, $249.00 ($149.00 @ comparable Lexus dealerships). Battery replacement $345.45 ($229 including labor @ comparable dealerships). I opted to approve the battery change and the dealer bait HVAC service. Within a few minutes after approving, I called and text Shane to ask if the dealership can price match Lexus of Queens, Lexus of Manhattan, and Lexus of Brooklyn that are all charging the same low price? I was met with "I don't make up the prices". What ever happened to customer service? Why can't these scammers price match? I decided to bite the bullet and pay for the services to my dismay. When I presented the $75 gift card to the cashier, she called Shane over who indicated that he applied a 10 percent discount already and that the $75 gift card cannot be honored. My total bill was a rip-off $940.00!! I will neither buy nor service a Lexus with these crooks again! Avoid the service Department!

I recently leased a 2022 IS 350 F Sport. - R. Bonilla

I recently leased a 2022 IS 350 F Sport. This is the third Lexus I have leased from Ray Catena Lexus. Specifically from Shavaune. He has been nothing less than wonderful to deal with. From the first vehicle I leased to now, Shavaune always kept me updated. He has always gone out of his way to make sure everything was perfect. Shavaune in my opinion is what a professional car salesman should be like. He always listens and provides great feedback as well as answers any questions I have ever had. Shavaune is very polite, professional, courteous, and friendly, and in my opinion, he really cares for his customers. As long as he is a salesman I will never bother going to anyone dealership or salesperson, except him. He really is a one-of-a-kind person. I feel he is a major asset to Ray catena, and they are fortunate to have such a great person representing them as part of their sales force.

Ali was great and super knowledgeable! - Melissa

Ali was great and super knowledgeable! Definitely recommend him to all my friends and family!!

** PLEASE READ**BUYER BEWARE**Unfortunately, I have to... - twingattos

** PLEASE READ**BUYER BEWARE** Unfortunately, I have to update my previous review of 5 stars. I would rate NORTHTOWN LEXUS with ZERO stars. 3 months after I purchased my 2019 Lexus ES 350 (15k mileage) I brought it to a certified Lexus dealer in Rochester, NY for a fuel pump recall and I also asked them to check the rear tires because they seemed very low compared to the front tires. During that time the mechanic found that “ Both rear tire treads are extremely low (2/32) and both are bald on inside edge. Will likely have cords exposed soon.” After mentioning this to Tom, Greg and the dealership manager, David Dipasquale they told me the treads had 6/32 on all 4 tires when I bought it. I have only drove 1900 miles since my purchase and I don’t understand how I already need 2 new rear tires. They could not answer but only make an excuse and blame the snow. They told me that spinning in the snow can cause excess wear. They must have forgot we had a pretty mild January with little to no snow. David also proceeded to tell me that the mechanic at Rochester dealership is incompetent and that he didn’t believe the mechanics measurements were accurate at 2/32. I offered to show David paperwork but he insisted I drive to Buffalo with unsafe rear tires not only risking my safety but a huge inconvenience as well. I have already driven back to Buffalo in February for a different issues and I don’t want to add the unnecessary mileage. I have zero trust in David or anyone from Northtown Lexus, would you? This was the first and will be the only time I do business with Northtown Lexus unless they have NEW management that cares about customer experience and isn’t looking for a quick sale. It’s all about building relationships and David and his team are not interested in doing that.

My recent online purchase of my new 2021 Lexus RX350 went... - Chucknh99

My recent online purchase of my new 2021 Lexus RX350 went smoothly with no problems. The interaction with Bob Johnson’s Lexus dealership was positive and productive. We quickly arrived at an agreeable purchase price minus the usual haggling nonsense which is so common in typical vehicle transactions. Bob Johnson Lexus handled the entire transaction in a professional manner. The sales associate was available and Chris Rocco went above and beyond to provide me with a positive buying experience. I would certainly recommend Bob Johnson Lexus for anyone who is considering a new vehicle purchase.

The Best Customer Service!! - Honey B

I was visiting my daughter in Dewitt when my RX350 developed a problem. I called Burdick and Don told me to bring my car right over. The attention and service I received was exceptional! I did not experience any waiting time. Nick gave me a loaner so I could take my grandaughter to lunch! When I returned Maxwell explained what could have been the problem and off I went. Kudos to Burdick Lexus for extending the most wonderful and efficient customer service!!!