4 Wisconsin Lexus Dealers

I purchased a Lexus NX 350h from Lexus of Brookfield back - Katie V.

I purchased a Lexus NX 350h from Lexus of Brookfield back in June/July. Due to supply chain issues, and potential rail yard strikes my car was delivered the first week of December instead of August as it was originally planned for. The folks at Lexus of Brookfield did a fine job keeping me informed of the limited updates they would get, and they worked with my bank to provide additional information on the delay several times. Bob Hill was my salesperson. Sam Aly and Kevin Bell worked with my bank on the delay, and also the customization I added to the car to be completed when delivered. Chris Zilvitis was the most upbeat finance person I’ve ever dealt with. John Schloegl spent an hour and a half going over every bit of technology in my new car and answering all of my questions. Finally, Renee Schmid was my hype woman - remembering me each time I came in. For a series of such unfortunate events, the whole team at Lexus of Brookfield did the best they could to make the experience of purchasing my dream car a positively memorable milestone. I thank all of them for their patience and help. I’m looking forward to the adventure my new vehicle holds, and am appreciative Bob, Sam, Kevin, Chris, and John helped to start that new chapter.

What a difference six years make. - Cube

What a difference six years make. Back in 2016, we had a pretty bad sales experience with this dealership while we were considering a Lexus ES. But it turns out that they have had a complete turnover of management, and the sales manager and sales person that we had problems with before are now gone. This year brought us back in search of a plug-in hybrid electric vehicle option - the Lexus NX. What a difference. Kyle Armstrong was very helpful, enthusiastic, but not "pushy" at all. Of course, one can't find a NX 450h+ anywhere, or even a 2022 NX to test drive. But he brought in his wife's 2022 NX 300 so we could check out the interior, seating and infotainment system - went the extra mile. And later we decided to test drive a not entirely comparable 2021 NX 300 to get a feel for what it might be like to drive an SUV (we have only owned sedans to date.) and Kyle was able to accommodate that request. Kyle followed up every time, without being intrusive or a pest. In the end, the lead time for these vehicles (more than a year) was a sticking point, at least for now, and the SUV isn't quite what we want in a vehicle, I guess.

Very responsive Good follow up on questions - Funkt07

Very responsive Good follow up on questions Professional and friendly Will recommend to others also