12 Maryland Lincoln Dealers

Great service and communication from the Advisor and - Peter

Great service and communication from the Advisor and Technician. My vehicle was repaired in a timely manner.

A great buying experience from the minute we walked in. - robbiefrazierjr888

A great buying experience from the minute we walked in. Christina was amazing and made us feel right at home and have a sense of she was going to do what it takes to get the job done for us and get us what we wanted. She was super ! Billy Andrews got the deal done for us and we only had to say “no” one time. Rose was fun in finance. All three folks genuinely genuine and straight forward - didn’t get the feeling at all we were being sold instead we were being taken care of !

Nikki did a fantastic job working our deal. - Pam

Nikki did a fantastic job working our deal. She let us know step by step what she was doing. Once we got to F and I Donna Tolley was so polite and very helpful and patient getting us through the paperwork. A simple cold call by Kyle Biester is what got us into our brand new vehicle! Thank you Safford Ford!!!

What a great experience. I bought a '21 Volvo XC60 T6... - ScottNYC

What a great experience. I bought a '21 Volvo XC60 T6 Inscription from Ourisman last fall. There were no cars within 100 miles of me that had the options I wanted. Ourisman had one left. My broker connected me to Dan Gugger and Sam Schroeder to get the process rolling. They helped make the sales end easy and painless. From the start, I was concerned that my location would be an issue [I live in NY]. They said "no problem" and delivered the car right to my parking spot. Ian Walker made the business process super smooth. [First time in my life I never felt pressured to buy extras.] Since I couldn't do a live walk around to learn about the car and its features, Dan Schumm suggested we do it by phone so I could be in the car. We spent almost three hours on the phone and I never felt rushed. Dan G, Sam, Ian and Dan S made this lease the easiest of the 15+ leases I've had. I had a lot of questions throughout the process and the team was always available and helpful. If my next car is a Volvo, I think I’ll just start with Ourisman and make the lease process easy and painless. Thanks, again, Dan Gugger, Sam Schroeder, Ian Walker and Dan Schumm.

Lonny Baxter, Ford car salesman, made my car buying - Jacquie

Lonny Baxter, Ford car salesman, made my car buying experience unstressful. As a senior female, Lonny neither made my senior friend support nor me feel anxious that he was taking advantage of us. He really did have my best interest in view. Lonny promptly responded to my initial inquiry. He was available at the promised time. He kept me informed of the steps I needed to follow and sought answers to questions beyond his knowledge. He both pointed out the new vehicles’ features and explained them during the test drive; introduced me to the service dept. contact, assisted me transferring personal items from my trade in to my 2022 Ford EcoSport and even provided snack bars since my visit ran into the dinner hour. He was interested in doing a good job. I believe it was a win-win transaction and experience. See Lonny y’all!

I LOVED MY NEW CAR SALES EXPERIENCE AT BOB DAVIDSON! - Livingfine2517

I LOVED MY NEW CAR SALES EXPERIENCE AT BOB DAVIDSON!!!! BILLY HICKS & SAM MAIOCCO WERE FANTASTIC TO DEAL WITH..... SUPER GREAT GUYS. COULDN'T BE HAPPIER! IF YOUR INTERESTED IN A VEHICLE YOU GOTTA SEE THIS DEALERSHIP!!!!

Dropped a vehicle off on a Monday for a check engine - jtbilli72

Dropped a vehicle off on a Monday for a check engine light and running rough. It's now Thursday and still no sign of it even being diagnosed.

Terrible service. I was harassed at work to take their... - mdmazda3

Terrible service. I was harassed at work to take their customer service evaluation.Never had service that took less than 3 hrs including oil changes.

Best Lincoln dealer I've found in Washington metro area - Ken P.

This is long, but I'm posting it for anyone looking to buy a Lincoln in the Maryland/DC/Virginia area. I recently concluded a months-long process of finding a replacement for my 2016 S-Line Audi Q5 due to its increasingly uncomfortable seats. I looked at everything, including the new Q5 but narrowed it down to the Lincoln Nautilus or Range Rover Velar (in fact, I had a factory order for a Velar until I test drove the Nautilus). I'm not here to speak bad about any of the other Lincoln dealers in the DC area, as I've only interacted with a couple others in my search, and even then not much. (One seemed good, but was very Ford-centric with only the Sales Manager seeming to really know the Lincoln brand, though he was indeed very good and quickly took over the test drive process and sales discussion, but the other was so clueless about Lincolns that the two sales people I talked to didn't even know that the Nautilus was an MKX refresh, not a full redesign). There are two things upfront that make East West special. First, they are the Washington area's only Lincoln-only dealer. They know Lincoln sales and service (though they can service Fords as well) inside and out. And second, they are a second generation family-owned Lincoln dealership. As far as I know, they only own this one place and you get the personal attention and service one would expect from a really good small business. You never get the kind of corporate aloofness one can sometimes find from an AutoNation or MileOne dealership, for instance. I'm not saying they can't be great dealerships as well, but the feeling is different. Two particular shout-outs to Vince Trasatti, the upbeat and loquacious owner-partner that runs the place and who seems to be everywhere and is always interested in chatting with clients and fixing problems, and Anly Renda, East West's Business Development Manager who answered my internet inquiry and then took me all the way through the sales process. Here're some of the reasons why the sales experience was so good: - I decided early on that I wanted a Black Label, which reduced my options to just a couple or three dealers in the DC area. But I was able nevertheless to negotiate an incredible deal with East West. It never felt confrontational and they never treated me like a somewhat captive customer. - Initially I thought I wanted a change in wheels, something Lincoln doesn't permit for Black Label factory orders. In my dealings with other Lincoln and Range Rover dealers (I had wanted to make a wheel-swap on my Velar factory order as well), no other dealer was willing to go through the headache of what would essentially be an aftermarket swap for a new car purchase, but it didn't even phase East West, and they were even willing to give me a credit for the swap. I eventually fell in love with the Black Label wheels, however, so late in the process it became moot. - To get me my car quicker, they were willing to amend an existing vehicle they had on order for lot sales, rather than putting in a new retail order. That pushed my production date ahead by a full month. - When nevertheless my vehicle got stuck in one of Ford/Lincoln's infamous delivery delays (it was part of a group pulled aside for additional inspection), after just a couple of weeks of the delay they ordered, unbeknownst to me, a second vehicle in my exact -- and a little unusual -- specifications, to try to get it to me as fast as possible. Ironically, they both ended up arriving at the same time. - In December they signed me up for a Lincoln incentive, and it came through at its maximum, $3000 good until they end of that month. I should have been able to use it, but the delay killed it. When my vehicle arrived they spent a lot of effort with Lincoln to get the incentive reinstated. I was willing to go forward thinking that it was impossible to do (after spending some time on the phone with Lincoln myself), but East West somehow made it happen. There's more, but these are just some examples of the incredible experience I've had with them so far.