18 Washington Lincoln Dealers

The salesman and sales staff understood my desire to make - eric

The salesman and sales staff understood my desire to make a no-nonsense deal and not get bogged down in the normal process. I appreciated how simple the team made it for me.

the people are very nice but they do not have enough - j.floyd3

the people are very nice but they do not have enough staff in the service department. Leave messages but do not get a reply. Tried to get an appointment and was told it will be 3 months out. They have staff to sell cars, not to deal with issues. Recommend to look around before buying a vehicle from them

Great people got me into a car when I didn’t think I - Julianotimothy

Great people got me into a car when I didn’t think I could get into one went above and beyond working with me. I’ve had the car for a month now no issues great car

Price Ford did as well as a dealership could under the - tylerstudio

Price Ford did as well as a dealership could under the condition of a 7 month wait for the Hybrid Maverick that we ordered for purchase. I think that Ford Motor Company could have been more forthcoming with information to both dealer and buyer about their delay of product. Our sales person, Brooklyn, kept the deal alive by being positive and upbeat all the way.

Loss of power when towing - SweetSusy

I took my 2010 Ford F-350 6.4 diesel into the shop because I was loosing power when I was towing my 40 foot Alpine fifth wheel. There were no check engine lights, Jake had his guys go over everything and they couldn’t find a problem. Two weeks later same thing except I did get a check engine light. I took it into a local auto parts store and they ran a check for me .(I live fifty miles from Wenatchee). I called Jake and told him what I found. He checked inventory and found the part. I left mt truck Sunday night in their lot and Monday they installed the new part. I picked it up that evening. Jack runs a great shop and if I have any other problems that’s where I will go. PS too the truck and fifth wheel on a 400 mile trip with no problem. Thanks again Jake

Absolutely the worst dealership,communicated with 5... - mark.mikk

Absolutely the worst dealership,communicated with 5 people with no one calling me back to explain what happened,which is this. Columbia Auto Center Colleen Roberts Appointment Coordinator Sun, Dec 27, 2020 told someone would be in contact soon 5 emails back and replied to then no contact so i initiated again on 12/30 in between recieved call from customer service they said sales willbe contacting you as soon as possible 12/30 recieved from Colleen Roberts -The sales team has received your information and should be getting in contact with you at their earliest convenience. I know they are looking forward to working a deal with you. Thank you for giving us the opportunity to earn your business. Received no reply,on 1/3/21 I got on there website and messaged I will buy this truck got reply from Kahlee saying now my salesperson This was sunday told Kahlee I would be there tuesday with cash for asked for price was told,sounds good.asked for extras over quoted price was told 350$ for paperwork said fine see you tuesday. 1/4 Monday asked about availability of trip permits,Columbia ford had none,Kelso was closest place to get one.After research I found a place to by trip permits 7 blocks from dealership. Fine said I would be there tomorrow between 10 and noon, will call with eta when on road,got reply sounds good. 1/5 9:01 AM sent on way eta noon. Got Reply from Kahlee,Awesome drive safe 1/5 11:10 AM received from kahlee,hello just wanted to update you someone just came in and paid cash for the truck.I replied are you serious,kahlee responds unfortunately yes. Called to talk to management around 5:30 no management available was talking to salesperson (male) explained serious grievences was told management would be calling next day never got a response.

BEST car purchase experience:• trade in quote• test... - Bob & Steph

BEST car purchase experience: • trade in quote • test drive • team work all around • in and out in a little over 2 hours • HIGHLY recommended dealership

I was disappointed, although not surprised, that the... - ghostrider

I was disappointed, although not surprised, that the salesman immediately got on the internet, went to kbb.com to get a wholesale value for my car. As you can imagine I was a bit disappointed that they didn’t seem to be overly anxious to make a deal on the car. The salesman did check the inventory at the several other stores they own, including Chevrolet and Ford, and told me there was nothing in my price range. He also went into another office and came back in a couple of minutes to tell me there was nothing available in my price range. So, when I got home I checked the KBB value of their car, a 2001 Dodge Ram 2500 diesel with 183,000 miles, and imagine my surprise that retail value from a dealer is routinely $11,846 versus their asking price of $19,888, and a trade-in value of $6,788. Apparently, they feel that a profit of over $12,000 is necessary to stay in business. The salesman told me that the previous owner was a little old lady that they had to go pick up and drive her and the truck back to make the deal. I guess what I expected, since I used to sell new and used cars in Boise, was an attempt on their part to try to work a deal. Given their attitude about my car I assume that the little old lady that owned the truck got less than $7,000 for the truck I looked at. My dealership would have tried to work something out, eating some of that negative equity in my vehicle, especially for a repeat customer. I know that this dealership worked very hard to make a deal on the MDX that they sold me in 2017. If you don't mind outrageous markups and profit margins, then I guess they are about the same as any other dealer, but not worth the effort to drive more than a few blocks to look at their inventory. They are basically a rubber stamp of just about every dealer I've even tried to do business with. I was also unimpressed with the inventory they had on the lot. It seemed that the majority of the inventory is Mazda. It would suggest to me that there may be a problem with the Mazda line that is keeping people from buying them.

They got back to me quickly and provided more information - Evan

They got back to me quickly and provided more information when asked. They even let me know when they had more cars in stock that might better fit the criteria I was after, but didn't pester me into buying when I decided against it. Overall a good experience with them!

Excellent service and friendly, knowledgeable sales represen - Rebecca and Shane

We highly recommend James Triggs at Harnish in Puyallup to anyone. James is extremely knowledgeable about the vehicles he sells. He knew what we wanted and didn't want in a car, with so many options out there we just didn't know exactly to get the best vehicle that fit our needs and budget. James knew exactly how to get us what we were looking for. It was refreshing to come to a dealership and have someone listen to us. We also got a tour of the dealership and were well informed about the service department. We were treated with integrity and honesty. James worked really hard in getting us into the best car to fit our needs and budget as well as the best deal. We highly recommend James Triggs and Harnish in Puyallup!

Nice and Easy Sale, but no Follow Up or Follow-Through - JB

In my life, I've purchased many cars. Some transactions were an absolute joy and easy (in and out in 45 minutes for my Land Cruiser). Some transactions were an ordeal (5 hours of negotiating for our first Subaru Outback). We purchased a used Ford Fusion from this dealership earlier this fall. And the sales person was knowledgeable and friendly, but wasn't too flexible on the price, but that was ok. The sales process was very smooth. Our only contact with the service department on this vehicle has been very pleasant. So why only 3 stars? Once the deal was done, we haven't heard a peep from the dealer or the sales person. No thank you notes after the purchase, no phone call to see how we are enjoying the car, or any issues they need to take care of. When I purchased a used Avalanche from a nearby dealer, we got at least one communication a year (Christmas card with hand-written note) for years after the sale. When you come in and spend a lot of money on a car, you expect some sort of service AFTER the sale, and I hope this review will help the dealership improve on this. We love the car so far and I hope to be in the market for a newer truck within the next year. Whether I use this dealer or not is still in question. If I could give 3 1/2 stars, that would be a better reflection of our interaction with this dealership.

We have been taking our 2013 Taurus to Kelleher for... - RaynJoan50

We have been taking our 2013 Taurus to Kelleher for repairs and servicing for the last few years and could not be more pleased with all aspects of service and repairs which included some significant repairs to the drivetrain and wheel assemblies.