24 California Maserati Dealers

I found a car that I was looking for and when I got there - Andy

I found a car that I was looking for and when I got there .They took great care of me and I got a good price

Great service and communication! - nijoleglaze

Great service and communication! Highly recommend! Ken was very helpful and responsive to my questions.

Attentive and professional customer service with - Alison

Attentive and professional customer service with excellent communication with respect to progress of service completion.

Excellent professional service and prompt response. - Vpbindra

Excellent professional service and prompt response.Extremely helpful and courteous. Satisfactory customer service . I strongly recommend

Service manager and Assistant Service Manager were - thoffman

Service manager and Assistant Service Manager were friendly and helpful as well as honest about high cost of parts and repairs on my Maserati Quadraporte

My Aston Martin battery died on a Friday night and the - sailon30

My Aston Martin battery died on a Friday night and the service advisor Ian Labrecque was on the phone trying to find a tow company who could take the car to the dealer for repair. he was with us on the phone until 10pm . I have not experienced such great service from any other dealer. He even explained to the tow truck driver how to charge the battery and its location. Simply amazing service. I consider myself very lucky to have this dealership in our valley.

Excellent dealership and GM - dem1326

I just bought one car and leased another at Maserati Auto Gallery Calabasas and my experience could not have been better. The salesman (John) was very friendly. Scott Richards in finance was great. However, it was the General Sales Manager Fabrizio who was a rock star. He didn't play any games. He was very fair on the price he gave on my trades and made very transparent deals. In other words he showed me their invoices, their costs, their profits, everything. I would recommend this dealership to anyone in the market for a high end car. They will find you what you want and treat you fairly.

Very disappointed - Robthecarguy

November 2018. Was looking for a car to transport my 96 year old father. Got a coupon in the mail from Bob Baker Fiat. The coupon said bring in the Origional coupon and test drive a car and receive a gift. I test drove a car and presented my coupon. No one new anything about. I came back later that day with my dad and we ended up buying a Certified vehicle. The sales person brought us our paperwork. It had the agreed upon price plus a $1995.00 warranty. I asked why we needed a $1995 after market warranty when we had a 4 year manufacture warranty and A certified warranty from the manufacture. She replied you don't and crossed it out. We bought the car and she said I can only find one key. I said we are not buying it with one key. She found the second key. I asked about the owners guide she said she could not find it. Got the car home and gave it its first Detail. I found the battery + cover missing. This is a certified car. How did they miss that Finished the detail and found the water did NOT drain from the wiper cover as designed I called to make an appointment no one answered the service line I kept getting voicemail and I left several voicemails over the course of four and five days with no return call Finally I called and spoke to the operator Michelle she apologized and transferred me directly to a service writer when I mentioned my previous five phone calls he said yes they're having a problem with their phone system I finally made an appointment and took the car in. Service writer said he ordered the part. Can take a month to come in. I said a month. He said it's not life threatening. That was in November 2018 fast forward to January 2019 I've heard nothing from the dealership. Again I called several times and left several voicemails no return call remembering the first experience I called and spoke to Michelle the operator and I asked for service manager after about 10 minutes she came back and indicated he had just left while the service manager left knowing someone was on hold wanted to talk to him Michele asked me to stay on the line while she looked into this she was able to determine that both my owners manual and parts were in stock both had been in stock since the middle of December but nobody bothered to call me I drove by the dealership to pick up the owners manual and to confirm if the part was indeed in stock I spoke to the parts manager who indicated the part was indeed in stock I walked up to the sales area and asked for the general manager Kurt Andersen I was told by a lady that I needed to check with the receptionist and she pointed to an empty desk I informed her the desk was empty and again asked for Kurt Andersen again she told me I would have to see the receptionist I later learned this woman is a sales person at the dealership wow very helpful indeed I was able to speak to Kurt Andersen and explained everything that was going on and my frustrations with their dealership he apologized If you days ago I called to schedule our free oil change and have that part installed I was told they were booked for the next two weeks I asked about the express oil change again they responded we're booked for two weeks I was finally able to schedule an appointment for next week to have both the oil changed and the defective or broken part replaced At this point I feel the dealership is poorly run poorly managed the Fiat Alpha Romero service department is a joke the babies are extremely small and difficult to get to and now they've added alph at this point I feel the dealership is poorly run poorly managed the Fiat Alpha Romero service department is a joke the bases are extremely small and difficult to get to and now they've added Mazaraty In yesterday's mail I received another one of those coupons or you can call and make an appointment you can go online and make an appointment or you can show up at the dealership as long as you bring the coupon with you and you're entitled to a free gift well you guessed it I did the test drive and I asked for my free gift again no one including the person whose name is on the coupon knew anything about this free gift The managers whose name is on the coupon indicated I should've gone online and registered. I showed him on the coupon that it said I could just come on in as long as I brought the original coupon and I could claim my prize again he said he didn't have anything to give me and that he would mail it to me on Tuesday I explain to him I thought that was extremely unprofessional that's if they've already mailed the coupons he should have a box of prizes under his desk so that he can honor the coupon rather than tell people he'll mail it to them on Tuesday I am 57 I have purchased a lot of new cars a lot of used cars and a lot of certified cars in those 57 years I have never dealt with a dealership that is this disorganized this unprofessional I explain to the sales manager I wasn't going to hold my breath for my free gift or nor would I be purchasing another vehicle from them I also informed him I don't have time for the games at his dealership plays. I informed him that after the free oil change I would be selling the vehicle that I purchased from them and that I would no longer be doing business with them in any fashion that my time is simply too valuable You may ask why did I take the time to write such a lengthy review I did it to protect you if I've gone through all of these headaches and heartache and only a few months of ownership and I was told that the broken part was not life-threatening and it took them over two months to resolve a non-life-threatening issue can you imagine what would happen if you actually had a real problem with your car

They were so helpful and friendly. It was a pleasant car... - ab

They were so helpful and friendly. It was a pleasant car buying experience with no pressure. They went above and beyond to problem solve some challenges. Would definitely recommend this dealership.

Outrageous Service Fees - Sbest

This review is for the service department: On 10/5 i towed my car to the service department and made a claim to my insurance to assess damages to The car. So far so good. After 10 days estimates came back and I chose to fix the car at another place then they showed their true colors. First I was charged a diagnostic fee of 2950 (10hours) on the car. Seriously doubt they did 10 hours of inspection but okay I had agreed to this. Then they charged me 11days of storage at 3250 usd... and and admin fee of 1805...total 8010... At no point those were disclosed to me. When I towed the car and received they had treated like a vulgar Kia: it was outside the all time, dirty like crazy, no mats were used inside and they put parts in the trunk not caring to damage the leather. Utterly disgusting

Terrible service!! Worst service I ever experienced!My... - carolkkk

Terrible service!! Worst service I ever experienced! My 2019 Ghibli S which was leased in March 2020 was broken last Thursday while I was driving on the freeway, it was scary that all of a sudden, lot of lights turned on such as the engine light and battery light, and the speed went from 70mph to 40mph within a few seconds, it was very dangerous, so I got off the freeway right away and had the car towed to Ontario Maserati dealership which I regret the most!! Chris the service people obviously doesn't want to help, the first thing he said was "our appointment has to be 1 week and a half in advance" I hope the car will tell me it will break down on the freeway 1 week and a half in advance, too. I have to leave the car there and they also don't provide a loaner car. It was last Thursday, the next day which was Friday, Chris called and said some belt was broken and I will have to pay for it (it was about $745) because it is not covered under warranty. I was so surprised to hear that the belt broke on a 15k miles car, isn't it a quality issue? I contacted my sales person at Maserati Anaheim hills and was told I CAN get it fixed there and they won't charge, he was so nice and also offered to contact Ontario for me, and he was told they will try to see if they can cover. However, after waiting an entire week without a car, I called Chris to check on the car today, he told me the same thing he said last Friday, which is that I have to pay to fix it, or I can contact Maserati headquarters to solve it. If so, why didn't they contact me last week to at least let me know! So I don't have to wait for 1 week for nothing! If I don't call them, who knows how long I will still have to wait?! As of right now, my car's still sitting there at the dealership and I'm definitely gonna contact the Maserati headquarter! Poor quality of the car and this terrible service are both unacceptable!!

mislead me on the quality of their presale inspection,... - snickers

mislead me on the quality of their presale inspection, car was repainted which they said was not repainted. Said no oil leaks, it was leaking. no service history, would not provide information on the history of car. Misstatement of numerous issues that showed up in off site inspection.

A bit of Excellence - Cruizer67

We were looking for a car that Niello happened to have. It wasn't a Maserati that we purchased but we were treated as if it were. The Salespersons that we dealt with were great Jake was very welcoming and Ben was great. I cant say that we have had a better experience purchasing a car from a Dealership. No pressure and great conversation. We were very happy dealing with Ben Kayhan and would recommend him to anyone who visits this dealership. Thank you Niello Maserati