Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Sign Up Dealer Panel
Back
View Service Center
Write a review

Santa Monica Maserati Alfa Romeo

Santa Monica, CA

Overview
Employees
Reviews
Vehicles
4.6
750 Reviews
Write a review
Contact Dealership
View Awards

1820 Santa Monica Boulevard

Santa Monica, CA

90404

Directions

Filter Reviews By Type

Showing 750 reviews

December 06, 2022

Staff is very customer focused. They recognize you when you come in and help with whatever they can. More

by LAURA.SANTOS
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Leal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
December 04, 2022

Horrible service and not satisfied with product did a buy back. Giulia always in service. More

by happylife519
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Obrien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Leal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
December 04, 2022

Great service everyone was really nice and vocal and the service was really truly quick More

by tanyasrtour
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Dec 05, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo.

Helpful
December 04, 2022

Great service and communication! Highly recommend! Ken was very helpful and responsive to my questions. More

by nijoleglaze
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your excellent review! We are so glad Ken had the opportunity to work with you, and we are thrilled that you found your experience with us here at Santa Monica Maserati Alfa Romeo to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
December 04, 2022

Great, but now a/c doesn't work. The smog pass was great but now the air doesn't work. I didn't realize it until the weather warmed. More

by s.konowitz
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Helpful
December 04, 2022

I have always been treated really well period Casey O’Brien is a great service person More

by SALAITI
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for choosing Santa Monica Maserati Alfa Romeo. Your feedback and rating mean a lot to us. We're glad Casey was able to help, and we hope to see you again!

Helpful
December 02, 2022

Ben and Ross were great to work with. Always a pleasant experience at SM Maserati. More

by tracynak
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben , Ross Samya
Report | Print
Dec 04, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Santa Monica Maserati Alfa Romeo!

Helpful
December 01, 2022

Casey was awesome and great to work with. Did a great job and made sure the car was taken care of. More

by ryanalexanders6
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for Casey and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
November 28, 2022

I am always impressed with the service I get from Pedro. Thank you to him and his team. More

by LIZ25
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
November 25, 2022

Your people care. We come a long way for your great service. Thank you for being here.. More

by PAMNMANUEL
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Acevedo
Report | Print
Nov 27, 2022 -

Santa Monica Maserati Alfa Romeo responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
1
2
...
75
1 - 10 of 750 results