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Klaben Ford Lincoln

Kent, OH

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Employees
Reviews
Vehicles
4.9
11,626 Reviews
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At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 11,626 reviews

December 06, 2022

Kim Wolfram always makes our service pleasant. . Our hats off to her and everyone else. More

by Ns
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 06, 2022

Excellent job. They picked up my car and provided a loaner. They were done in a very quick time and dropped off my car. More

by dbaumgardn
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 06, 2022

Everything was fantastic. Mike was my salesman and Angela was the finance person. They both could not have done a better job. The whole process was fast and smooth, and they w More

by Murphy dog
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Gennaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 05, 2022

It's always an amazing experience walking into Klaben. Whether it be for sales or service, they always go above and beyond! More

by tanyamiller50
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 04, 2022

Not happy how you handle brake caliper repair. replace washer on caliper. 13 .00 and charge 157.00 figure out what is wrong.. More

by BKETO1
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mona Crooks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback with us. It means a great deal to us and is shared with our entire team. We reflect on its content for important takeaways in what we are doing well as well as areas needing improved on or addressed. Based on your comments we let you down in providing the level of service you deserve and failed in ensuring you were completely satisfied. No excuses. I apologize for leaving you feeling overcharged and the services performed were without value or benefits. Might I have just a few more minutes of your time at your convenience to gain additional insight? My personal contact information is below. It is my responsibility to take this and use it to address internally through coaching and counselling with our team. It is important to us that we have the opportunity to restore your confidence in us and make right a situation we clearly created. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford - (216)337-1005 [email protected]

Dec 06, 2022 -

BKETO1 responded

I have been a value customer for 38 yrs.. I can understand if it was brake lining bad caliper but it was a washer.And I saw where it was leaking at the bolt which threads into the caliper.just thought I was kind of steep price for just a washer and 13.00 for a washer.. that’s like a 10 min fix.. I know you charge labor fees but that is a little much I think..

Dec 06, 2022 -

Klaben Ford Lincoln responded

Your loyalty over the years is definitely respected and appreciated. We appreciate the business but more important to us are the relationships we have the opportunity to gain an maintain based on trust and confidence. We clearly left you in a position to question the value and benefits received during you recent visit. After reading your comments again and putting myself in your shoes it is evident we did not do well explaining the procedure used in repairing your brake concern. I was unable to reach you by phone, text, or email and look forward to the opportunity to speak with you at your convenience, gain additional insight, and resolve your concern. Thank you again for your honest and candid feedback. I look forward to speaking with you soon. I and the entire Klaben team remain at your service. Sean Bradford - (216)337-1005 - [email protected]

Helpful
December 04, 2022

Great customer service! I was not happy in my escape, and Klaben went above and beyond to make sure I would be happy in something else. More

by Amanda
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Lewin
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 03, 2022

Very professional and friendly walked me through the process and made sure I was comfortable. More

by Kris Davis
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bolyard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Gennaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 03, 2022

We have purchased dozens of vehicles over the years and my experience with Jennifer and Klaben by far has been the most transparent, inviting and easy vehicle purchase we have every experienced. More

by Jeremy G
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bolyard
5.0
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December 02, 2022

I had a wonderful buying experience with Klaben. Tim went over and beyond to answer my questions and get the vehicles history in order for me to make an informed decision. Jennifer was also very hel More

by PJ
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bolyard
5.0
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December 01, 2022

i still like Mona but imssed my apointion? thank you for bring king too old man! More

by regisu80
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Huwig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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