DO NOT BUY FROM THIS DEALERSHIPI inquired about a... - TAL7899
DO NOT BUY FROM THIS DEALERSHIP
I inquired about a used vehicle they had. The salesman I was working with was helpful, or so I thought. Because of COVID-19 and having a 5 year old, I made it clear that I wanted financing and all paperwork set so I would not have any problems once at dealership. The day I was supposed to go there, the sales man said to hold off until he got bank approval. A few hours later, he said come on down your all set. I was at the dealership 3 hours just sitting... eventually I paid my down-payment, signed paperwork and left with new (used car).
3 days passed and the dealership is calling saying finance fell through. I didn't understand considering I had already signed paperwork. Apparently, they pulled a "spot delivery" which is legal, however bad sales tactics in my opinion. They wanted me to sign a new contract, double the monthly amount. They sent a salesman to my home so I would sign. They did not give me a copy of new contract. I called over and over as well as sent emails. 6months went by before they emailed me the new contract. They put my signature on an extended warranty with someone else's info!! Not even for my car. When I said something about it, the finance manager said it could not be refunded and that he would fix the wrong info error. So he sent me a new document with my car info, including my signature. I DID NOT SIGN THIS DOCUMENT. It is illegal to alter a contract without permission of all parties. I told the finance manager what he did was illegal. And that I never agreed to this added on mechanic service. He replied with I will have a manager call you. That never happened. And all emails, calls have gone unanswered. I expect to be refunded for the full amount charged for the mechanic add on.
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