Purchased my Mazda elsewhere, unfortunately due to a lack - MJimBas4
Purchased my Mazda elsewhere, unfortunately due to a lack of interest on the part of the Cox Mazda salesman that I dealt with then who is no longer with the company. But suffice it to say, I have had my vehicle serviced by Cox since its purchase and I can't say enough about the service. It's been long believed that a vehicle is best serviced at the selling dealer to get the best in service. But Cox Mazda has proved that to be false. Bobby the manager has been a hands on manager always going above and beyond to make my visit a pleasant one AND my service done right. And while my previous Service Advisor on at least 2 occasions was lacking in customer service and people skills, I must say, Travis Meeler is not. He is bar far the best service advisor ever. Out of a handful of visits to Cox Mazda Service, I had never had Travis until today, yet I knew of him because despite having my car handled by other advisors, he has always been the most reachable, the most approachable and the quickest to respond with answers to my questions or concerns. So I was extremely pleased to have Travis work with me today on an unexpected issue with my vehicle that would have rendered it undriveable, if not for Travis's assistance and the service of the mechanic who quickly worked on my vehicle and diagnosed the problem. Having little expectations I would be out before sundown, Travis was upfront and honest, giving me realistic expectations. Fortunately, my vehicle's issue was far less than what it could have been, and walaa! I was out of there in time to return to work. Clearly Travis is not just a great employee and Service Advisor, but a great co-worker, as is Chelsea, as Chelsea came to me when my car was finished, since Travis had stepped out for lunch, and gave me the rundown and closed me out so I wouldn't have to wait for his return. Teamwork of this magnitude where the customer is the one to benefit, is commendable and certainly will keep me coming back. Similarly, regardless of who my Service Advisor had been in the past, any calls made to which Travis responded, were handled and answered. Travis never made me feel like I was not his responsibility and I would have to wait on my Service Advisor. Happy to say I learned today I can request my Service Advisor, so going forward, I will be having Travis take care of my vehicle. Who can pass up, consistent honest, concise and friendly customer service? Thank you Travis for making my issue today, a relatively non-issue with minimal inconvenience.
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