PA resident traveling home from NH the Saturday after - TJB
PA resident traveling home from NH the Saturday after Thanksgiving when the check engine light on my GLK started flashing on I-84 ... pulled over in Danbury and AAA towed her to MB of Danbury. Monday a.m., I called the service department and was told there were other cars ahead of my unexpected arrival, but they would do what they could. Mid-day I received a call and text msgs from Jennifer Ramik with the diagnosis, along with other recommended service. One needed part (a coil) was a Wednesday delivery but they managed to secure it sooner from a nearby dealership, so my car was finished, test driven, washed, and ready for pickup by Tueday a.m. Extremely grateful for the courteous, fast and efficient service; Jennifer Ramik could not have been more professional and responsive. Very pleasant to deal with in a stressful situation. Although I was as over-a-barrel as one could be, the MBofD service department did not take advantage and, obviously, got me back on the road quickly.
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