11 Michigan Mercedes-Benz Dealers

We had our car towed and dropped it off they called us... - sexyboomitworks6374

We had our car towed and dropped it off they called us what was wrong and how long it would be. Also that it was covered under the warranty. We came and picked it up 2 days later the staff was so friendly walked us back to the service department and the staff remembered us by name. The staff had the car running and warm and cleaned. The staff told us that we were good to go we didn't owe.mike has great customer service. We will continue to bring our car back to Ann Arbor even though we live in Toledo. Maybe Ann Arbor can train the sales and service department customer service in Toledo. We are very pleased with the performance,customer service and Honesty. Will be doing more business with you.

Everything and everyone was exceptional at west - Marwah

Everything and everyone was exceptional at west Bloomfield dealership,mark was perfect from start to completion of delivery,and has continued to help me with any and all questions have,I would highly recommend to deal with this dealership cause every thing done smoothly with all paperwork with all support from everyone was involved thank full for your service,we love are car ❤️

Very helpful staff and excellent customer service. - Drewwood

Very helpful staff and excellent customer service. I've owned 3 BMWs over the last 10 years and refuse to take them anywhere else for service.

My experience with Mercedes-Benz of St. Clair Shores was... - Nakesha G.

My experience with Mercedes-Benz of St. Clair Shores was awesome! Everything was smooth from the beginning to the end. Dave Dykstra answered all of my questions and was incredibly accommodating. Dave then helped me set up the Mercedes app, programmed my garage door and walked me through all the features on the car. Overall, I am very satisfied with my experience with all departments at the Mercedes-Benz of St. Clair Shores dealership. I can proudly say that I am a happy repeat customer now, as my second experience with this dealership went extremely well.

Service department is really well managed. - Ken

Service department is really well managed. Had all my needs addressed promptly and correctly. Very friendly and no pushy staff.

Bait and Switch Warning. - Ted Dryer

Bait and Switch Warning...When I purchased my GLC300 I was shown a extended warrantee brochure that showed all kinds of damage would be protected. So I purchased the extended warrantee $1300 So when a strange spot appeared on the drivers seat I took it in to the dealership where I was told this is not covered. I was shocked because the warrantee clearly states it protects the seats from any damage.. I went home and grabbed the brochure i was given I took it back to Betten Imports and talked to the service manager where he laughed and said we don't sell that to Mercedes buyers. He explained that I actually was sold a Mercedes warrantee that doesn't cover any thing.. So I had several knowledgeable dealerships look at the spot.. THEY all explained that the spot was caused be a defective heating element in the seat.. That actually burned the foam in the seat that burned the finish off the leather.. Now I am afraid the seat will catch on FIRE and Betten wont even talk to me anymore NEVER BUY A CAR FROM BETTEN..