29 Illinois Mercury Dealers

THEY WERE QUICK TO RESPOND BUT I DECIDED TO BUY - freddanz44

THEY WERE QUICK TO RESPOND BUT I DECIDED TO BUY LOCAL BECAUSE I HAD TO MAKE QUICK DEAL

My calls and questions were answered quickly and in a - MDannenberger

My calls and questions were answered quickly and in a friendly manner. Making a deal was smooth and without angst.

I think my advisor was Jessica doing my service - masterhomeinspectors

I think my advisor was Jessica doing my service maintenance on my truck I told her I had to be done by 1:45 and she had me out of there at 1:44 the truck was in perfect condition they said they could what they could do and they did what they said not like the other Ford dealerships in the area Jessica five stars I'd recommend them anytime

salesman was friendly, helpful and respectful. - katticer1959

salesman was friendly, helpful and respectful. The dealership made purchasing my vehicle a pleasant experience,

I had the most awesome experience purchasing my first - Sara2022

I had the most awesome experience purchasing my first work cargo van from Nick. Top notch customer service from the entire team including management and finance. It was the best car buying experience I’ve ever had. I couldn’t be happier with my purchase and the vehicle has just been such a blessing. Thank you Nick for the most positive experience. I will absolutely be recommending you to my friends and family!!

Bull Valley Ford was willing to work with us to get the - Seelite527

Bull Valley Ford was willing to work with us to get the best price. We knew the market was tight with few cars available but they were willing to make a good deal. We appreciate that aspect.

Helpful and answered questions and knew everything needed - noah2107

Helpful and answered questions and knew everything needed and pleasant. Clean dealership and all were friendly.

The dealership addressed, responded and equitably solved - tstiede

The dealership addressed, responded and equitably solved a problem with ford motor credit they did not create. I felt like a valued return costumer and really appreciated the above and beyond effort displayed by the finance department and our salesman to get our deal done !!

I was impressed with my service representative. - MZ.LINDA

I was impressed with my service representative. He addressed my car needs, I was escorted to the waiting area, he kept me informed on my wait time. I was overall satisfied with the service I received.

All three of my vehicle purchases have been super easy,... - Forever.Simcox

All three of my vehicle purchases have been super easy, when I purchased my jeep & then a couple of years later when I traded it for my truck! I look forward to working with Craig again when I trade my truck for a SUV with 3rd row (hopefully soon)!!

john lies too much beware they sell butchered up vehicles - truckin64

john lies too much beware they sell butchered up vehicles dont stand behind what he writes on paper worse place to deal with bought a truck drove it home it broke down john said it was under warentee send it to dealership now wants me to pay to fix what a bunch of liers

5 star experience - Lisa1

This was my family's first experience at Jim Hayes. I think Chris Street was the perfect Salesman for us. He was recommended by family friends. he was very professional, polite, easy to talk to and personable. We will definitely give Chris Street a shot at our future car purchases! Thanks, Chris!!

Many of us have had bad buying experiences. W/Ken... - Daniel Jackson

Many of us have had bad buying experiences. W/Ken Johnson, not the case. He patiently eliminated any objections. Down to earth, laid back yet attentive/assertive. One who strives for the customers best interest and long term relationship. Refreshing.

Recall - Martin2018

Service was quick and easy. We set up and appointment on Monday morning dropped it off that afternoon and picked it up the next day. Thanks

Excellent Experience - Jsstone_13

The experience at this dealership was the best I have ever had! Great service and no pressure and very easy to work with!!! I would highly recommend this dealership.

Lost My Trust and Future Used Car Business - A_Bell

I am extremely disappointed with my experience here and won't be going back. Here is my experience as unbiased as I can tell it: - I entered lot to see a used vehicle that had been on their lot for 3 weeks. Discussing the vehicle with the salesman, I was told the vehicle had undergone their standard used vehicle inspection and oil change. - I test drove vehicle and noted some shimmy in brakes, so I asked for the brakes to be inspected. - I left the lot to visit another dealership, then later received a call that the vehicle had not had the standard inspection and oil change as the salesman had said. They offered to replace the warped rear rotors causing the shimmy and pads, which was nice. - When I returned to the dealership, I entered the vehicle to find that the salesman or another employee had smoked in the vehicle between my test drives. It had been a non-smoking car before that point which was important to me. - With the brakes, inspection, and oil change resolved, I did a final check over the vehicle. When looking closely, I found some fluid on the left side of the bottom of the engine. The salesman didn't know what it was, so we both discussed some possible causes. He thought it might be residual fluid from the AC pump, which had been replaced. I thought it might be coming from near the water pump. I told them to check out the leak before I signed. They returned saying, "We did not identify a new leak". - I signed the papers understanding it was an "As-Is" purchase, assuming responsibility for the issues of the car but trusting their word that the fluid was a non-issue. - Within a week find the leak was still occurring (I parked on gravel the first 6 days so couldn't detect the leak). I took it to a Honda Dealership in another state where I had just relocated, and they immediately identified it as an oil leak through the front crank seal. - I had the dealership repair the issue, and then I called back Wrights to inquire about the issue. They claimed I only asked them to look around the water pump (less than 10 inches from the crank seal, fluid would have been very visible from under the car), would not respond to my inquiry into whether they kept a written report of their used car report, and did not make any effort to rectify the situation, meet me in the middle, or work to find a compromise. I can't tell whether this was an issue of lack of integrity or technical competence, but either way they've lost me as a customer.

warrenty repair - leaky pan

Absolutely the worse dealership for service. I scheduled an appointment for leaking oil pan and blown rear shock. They ordered a gasket for the oil pan leak and a shock, which took over 3 weeks to get. Did not call to schedule appointment, so I called them after about a month. I was told 5 weeks till I could bring in for repair. That appointment was cancelled and quickest I could bring in was 3 weeks later, Memorial Day weekend. So this service department is either so understaffed they don't have a mechanic or they do not want to do warrenty work. 3 monthes to schedule a repair......really??? Called Van Drunen Ford, they had the parts, and scheduled the repair in 2 DAYS! Unfortunately the Bob Harper Ford did not see the BIG CRACK in the oil pan which also had to be replaced. I would NEVER refer to this dealership!

Burned up new truck!! - Robert & Carmen

I had my service trucks serviced on 9/16/16. I had the oil / filter change and the fuel filter changed on our diesel, drove less then 100 miles and it burst into flames. What happened? It is a new truck that is completly stock and only been serviced by a dealer.

Our vehicle was in the service department for almost 4... - vandriver

Our vehicle was in the service department for almost 4 weeks, we either couldn't reach the right person by phone or they were finding MORE things wrong with the van. Several times the service people were rude on the phone. When we got the van back FINALLY it was awefully dirty inside and STUNK! I wil NEVER NEVER return there!