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Koons Ford Lincoln of Annapolis
Annapolis, MD
195 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 195 reviews
December 06, 2022
Appreciated all the help from Pauline and Earl for all there help in speeding up parts necessary for my car. there help in speeding up parts necessary for my car. More
by PARTELLOANNE
Verified CustomerEmployees Worked With
Helpful December 06, 2022
Drop off was quick and easy, picking up was fast. A loaner vehicle was available A loaner vehicle was available More
by katlin.kalp
Employees Worked With
December 06, 2022
My dealership and Mike Teas has alway help me and car to stay safe in order to travel stay safe in order to travel More
by BLUEMOUSE1969
Employees Worked With
December 06, 2022
I agree with reviews from previous clients, Great service, great staff, speedy service, didn't have to make an appointment and very pleased with my advisor I forgot his name. that's why I keep coming service, great staff, speedy service, didn't have to make an appointment and very pleased with my advisor I forgot his name. that's why I keep coming back. More
by YSMITH7172
December 06, 2022
Another wonderful experience at Koons Ford. Everyone is friendly and eager to help. Mike Treas gets me taken care of right away with a good price! Everyone is friendly and eager to help. Mike Treas gets me taken care of right away with a good price! More
by aarudi829
Employees Worked With
December 06, 2022
They don't over promise. The car is clean when you pick it up. No sign of grease. The car is clean when you pick it up. No sign of grease. More
by JONATHANILANGE
Employees Worked With
December 06, 2022
I had a problem from the very beginning. As soon as leaving the dealership after purchasing my vehicle its been nothing short of a hassle. My car is not even 2 years old yet and it had to g As soon as leaving the dealership after purchasing my vehicle its been nothing short of a hassle. My car is not even 2 years old yet and it had to go in the shop 4 times already For 4 seperate issues. One of The Times that I took it to the dealership I had to take it back 3 times correct their mistake. More
by sliprock4139
December 05, 2022
Absolutely ZERO communication. I was ignored, passed around the phone system, my vehicle was kept for WEEKS and they were unable to fix my issue. I will never be returning here if I was ignored, passed around the phone system, my vehicle was kept for WEEKS and they were unable to fix my issue. I will never be returning here if I can help it, this place is the absolute worst. Terrible mechanics, terrible staff, terrible experience. Shame on you More
by Christopherclarke
December 05, 2022
Dropped car off on a Wednesday night for a Thursday appt. Only needed an oil change, check for noise coming from underneath and a recall fir an oil valve. Took 2 full days and no communication until after le Only needed an oil change, check for noise coming from underneath and a recall fir an oil valve. Took 2 full days and no communication until after leaving two messages for an update. More
by bearl27
Employees Worked With
December 05, 2022
I took my car in for a scheduled appointment. They did not get to the car at all day one. On day two I picked up the car and took elsewhere. Usually I get great service. This time I couldn’t even They did not get to the car at all day one. On day two I picked up the car and took elsewhere. Usually I get great service. This time I couldn’t even reach anyone by phone. Repeated calls and no one answers in service. I walk in and six people are standing around. More
by CBATEMAN12
