Unfortunately , Niello has TERRIBLE customer service... - Mike_S
Unfortunately , Niello has TERRIBLE customer service follow thru. Working for Home Depot in Operations , I completely grasp the utmost importance , and hiring people who do also.
I sent 3 CONFIRMATIONS emails on AUTOTRADER.COM , one in a chat session requesting the unpublished ( ? ) price , and then waited 3 days.
Finally speaking to a front desk woman , I repeated the VIN # THREE TIMES, described the car with BLUE interior ( which would narrow it down immediately ) for 99% of people , and then was asked WHAT MY FIRST NAME WAS...AFTER telling her my email which uses my first name. She asked me the vin number three times.
**IF YOU CAN'T HIRE ADULTS, AT LEAST MAKE SURE THEY HAVE A SLIGHTLY HIGHER IQ. if younger.
**ALL SHE NEEDED TO DO was look on the lot for 2022 silver Clubman with AWD and BLUE seats.
No offense intended at all , but CUSTOMER SERVICE on a long distance phone call after 4 failed electronic follow thru responses SHOULD BE TREMENDOUSLY SIMPLE. IT IS THE DIFFERENCE BETWEEN MAKING MONEY AND NONE AT ALL.
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