3 Alaska Nissan Dealers

I have been sitting on this review for a while at this - ad987

I have been sitting on this review for a while at this point to try and be as fair as possible. On December 2nd I bought a used 2017 Chevrolet Equinox with 95k miles for $16,999 (plus $525 in fees), while being told by more than one employee it was lucky I had bought it that day, because they realized they had undervalued it and were about to raise the price to $19,000. Their reports and the Carfax gave no indicators that there was anything to be concerned about. On December 22nd, the car was undriveable. Dumped all the oil out in a parking lot. In that time, it had gone only from Fairbanks to North Pole for my daily commute, with some grocery stops, and had only accumulated 300 miles. Two tows and two attempted repairs later, now I need to get a new engine for the vehicle. The two mechanics I went to both said individually, Nissan had no business selling the vehicle in the condition it was in. Between the inexpertly rebuilt engine, the loose hoses, and the chewed-on wires, they were surprised I even managed to drive 300 miles. Now, this is a used vehicle – several months down the road, I absolutely expected repairs to be needed. 19 days/300 miles later? There’s selling a vehicle as-is, and there’s being neglectful and taking advantage of customers. Unfortunately, it is my belief that Nissan of Fairbanks is comfortable remaining in the latter category. A vehicle worth almost $20,000 at the time of sale should not need thousands of dollars in repairs less than a month after purchase. I would also think that a car dealership, branded under a company that consistently is in the top 10 leading car brands in America, could afford to ensure the vehicles on their lot are reliable before selling. This has been a horrific experience and I will be sure to never buy from any Nissan dealer again, whether it’s a Nissan vehicle or a used vehicle on their lot. I will never purchase a Nissan vehicle from any dealer. I have also recommended to everyone I have spoken to about this experience to avoid Nissan at all costs, and I will continue to do so. EDIT: To Nissan of Fairbanks and Wes's credit, they did reach back out to me in an attempt to find a resolution. After some back and forth, Wes offered to arrange for the Equinox to be towed on Saturday, and be inspected during the week by Nissan technicians. I was home all day on Saturday, phone available, and never received a call (or the tow). Probably shouldn't have been as surprised as I was.

I would absolutely NEVER buy a Nissan. - eleni.meredith

I would absolutely NEVER buy a Nissan. Not only did my transmission go out after only 9 years after buying it BRAND NEW from continental Nissan but the service I have received is literally laughable. Do yourself a favor and NEVER Buy from Nissan. Not only are the vehicles at Continental Nissan crap so is their customer service.