This has to be the worst dealership in America . - mt
This has to be the worst dealership in America . From the GM down to the service tech were at best rude and inconsiderate with an arrogant attitude.
I was trying to help a friend whose elderly Mother bought a car over the phone that was worth 15,000. But was sold to her for $24,500 with warranties upping it $29,000 resulting in a monthly payment of over $800.00. my friend's mother could not afford this type of payment and she was trying to get the payment lowered. She and her sister due to her mother's wording mental state got a power of attorney to keep her mother from situations exactly like this one.
My friend knew and thought she could trust the salesmen at Tallassee Ford named Shawn Finch but she was wrong. Mr Finch completely took advantage of my friend's mother saddling her with the excessive price and payments. Mr. Finch advised her to just answer the finance ( Chrysler Capitol ) to answer yes to every question and he would fix the payments later.
The sales manager and the F & I manager went along with this ruse. Ensuring my friend's mother would not be able to afford the car . A Mr. Rico Lewis the F & I manager continued to support this action.
My friend would not accept this action concerning her mother and was advised that she could come to the dealership to sign and remove the warranties and gap insurance while in route to the dealership ( over an hour away) Mr Finch knowing my friend was in route and armed with a POA contacted my friend's mother via phone ( violating the legal POA) and assured my friend's mother he had fixed the payments and they would now be $250.00. My friend arrived at Tallassee Automotive where she was told to sign some papers and to take possession of a completely different car. She signed the papers which was insisted by the salesman's before she was even allowed to see the car. Once she saw the car it was cheap looking but she took. possession of the car She was informed that the first car had to moved off the dealership property and she would then need to call the bank ( Chrysler Capital) to come pick the first car up but nobody at the dealership bothered to tell her that a repossession would ruin her mother's credit. My friend drove the 2nd car home after leaving the first car at a off site area. The 2nd cat was horrible, dirty dents all in the car just a car the dealership wanted to get rid of. $250. 00 a month was outrageous so my friend told the salesman she was returning the car that was pawned off on her mother tomorrow.The salesman never told her mother the new payment was on a different car letting the mother think it was a reduction on the first car. The second car had tire issues earlier that day and I personally attempted to at air in the right rear passenger tire but the stem cap would not come off in fact three of the caps would not come off so I took the tire off and to a local tire company had the stem replaced and air put in it. I drove my friend and another young lady toward Tallassee on I85 that eving when the drive front left blew out while on I85 doing over 70 mph and somehow got it to the shoulder and stopped. It was very close to going down a step embankment. We called the dealership and the GM Mr. Eric Cresswell, who never once asking if we were alright and told us he was sending someone to pick us up immediately then after 45 minutes we got a call Tallassee Automotive someone from Auburn saying he was on the way to get us. A very nice young man picked us up, Kendarius Floyd, .when we arrived at the dealership Mr. Cresswell took us into an office to talk but he was angry then he got childish when he misunderstood my friend said and stormed off. My friend signed some papers and we left.
I believe my friend and her mother were lied to, mislead ,cheated, and still to this minute the problem has not been corrected nor satisfied.
Marvin Turner
Lanett, Al.
Aàaààà
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