13 Texas Saturn Dealers

This dealership has a very surly self-righteous service... - habsaturn

This dealership has a very surly self-righteous service rep. The work is very low quality. My car was in an accident, which I acknowledge can raise a lot of issues but the dealer's repair work was way below standards. They had my car over 60 days in 3 months. The work was slow, sloppy and incomplete. I got it back with bolts visibly loose, parts installed backwards, insufficient fluid in radiator (caused third party maintenance). It has been returned to the dealer 6 times (so far) to fix the same set of problems. It is still not fixed properly.

We ordered some replacement hatchback struts for our 2000... - beckygenefw

We ordered some replacement hatchback struts for our 2000 Saturn LW2. Brian Ray sent us an e-mail asking about our shipping preference and the struts were sent promptly and arrived in good condition. However, we had no idea how to install them and were thinking that we would have to have them installed by a local garage. We asked Mr. Ray if he could send us some instructions. He replied that no pre-printed instructions were available, but he wrote out clear, detailed instructions in his reply e-mail. We followed these and the installation come off without a hitch. We are retired and have a limited budget, so we really appreciate Mr. Ray "going the extra mile" and saving us the installation cost. We would recommend your dealership because you obviously train your employees to be helpful. Thanks again to Mr. Ray. Gene and Becky Youngblood Fort Worth, TX