1 New Jersey Scion Dealer

Don’t waste your time with Shore Toyota if your looking - SiennaFan

Don’t waste your time with Shore Toyota if your looking for a popular car. Yes, there is a car shortage. Yes, these are not normal times for car shopping and to say buying a popular car right now is difficult is an understatement. Here is our experience with Shore Toyota. Contacted them in March about a Sienna since they are our local dealer. They wanted to charge a few grand over MSRP but they said they would price match a quote we got from a few other dealers at MSRP. So we put down a deposit for a Sienna that would be sold at MSRP. Then we waited… and waited… Meanwhile I watched in a few Sienna Facebook groups and forums as other people got cars allocated from other dealers in much less time and also at MSRP while we continued to wait. In June after 3 months of waiting we started contacting other dealers to get on their wait lists. Strange these other dealers would actually keep in contact with us and provide us updates after each allocation. Meanwhile Shore would maybe call us back a few days after we called for updates and usually we had to call again and again. In July we found a dealer in NY that wasn’t playing games according to other reviews and seemed to be getting decent allocations of Siennas. They also didn’t require a deposit until they actually found you a car. Wouldn’t you know it we got a call from this NY dealer end of September and finally picked up our car a few weeks later. The exact car we had been trying to get from Shore Toyota since March at MSRP and without any required add ons or other BS so common in this sellers market. I don’t know if Shore Toyota actually wasn’t getting allocations of Siennas for some strange internal Toyota reason or if they just had zero intention of honoring the MSRP deal knowing they could sell any Sienna they got for more money. Either way they wasted our time, caused us so much frustration and ultimately lost our business for life. Dealerships should realize that these market conditions won’t last forever, my husband and I will never contact Shore Toyota for a car ever again. We are also making sure all our friends know to steer clear. So if you need a car… Do not waste your time, keep on driving right past Shore Toyota.

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