If I could give 0 stars, I would. I've never had such a... - annoyedcustomer
If I could give 0 stars, I would. I've never had such a bad experience with any other dealership in my life. If you can avoid them, please do at all costs.
On February 4th, I changed out my battery at Autozone because it had been consistently dying on me. They gave me a brand new battery & the guys at Autozone let me know that I should go to my dealer and have them run tests for a parasitic draw because my alternator/battery were running just fine. Now, I ran out of warranty but this has been a such an annoying issue that I decided I might as well go deal with it sooner than later.
On February 5th, I took my car in for an oil change alongside asking them to run some tests to pinpoint the parasitic draw because I've needed to replace my battery 3-4 times in the last 5 years. Mind you, my car is a 2015 Subaru Crosstrek that I bought BRAND NEW at Continental.
After I got a call back to pick up my car, the service advisor lets me know that not only is my car working just fine with no alternator issues, but that the parasitic draw is "only 19-20 amps" and that "it's really low compared to most I've seen." On top of that, they said the battery (WHICH I HAD REPLACED THE DAY BEFORE) was the issue. By this point, I was confused. Why are they telling me that my battery, which is brand new, is practically DEAD and that there's nothing wrong with my car?
I go back to the guys at Autozone and they run the same battery/alternator test and tell me that Continental is wrong and it's a brand new battery. At this point, they give me advice on who I should go to instead but I'm confused on whose telling the truth. Therefore, I ask some mechanic friends of mine who run tests for me & low and behold, the battery is just fine. Also, they mention that the amps being 19-20 is a RIDICULOUSLY high number that doesn't make any sense.
Of course, I call Subaru back and ask them to keep my car for a week because I KNOW my car dies after about a week and a half. They accept and tell me they will look into it. The day I go to drop off my car, I bring my previous diagnostic paperwork and show the guy checking in the issue. He immediately notes that the 19-20 amps must have been a mistake on their part and that he'll go ask his manager. The assistant manager comes to me and tells me that it's not a mistake and that its considered really low. ----- KEEP IN MIND: the guy before him literally told me it has to be a mistake. I mention this to the manager and he brushes it off and says "that guy doesn't know anything." I go on to tell him I've had multiple other people tell me that the parasitic draw is too high and he continues to tell me I'm wrong.
I'm annoyed at this point but decide to leave my car there for a week. During the entire week, I get NO calls about the conditions of my car and they do no follow ups with me. I finally give them a call at the end of the week and just ask them if they found anything yet. Of course, they say no. At this point, I'm so frustrated that I ask to just pick my car back up.
Once I go to pick up my car, they give me a diagnostic on the battery (which they say is working JUST FINE now ---- mind you its the SAME EXACT BATTERY) and how they ran a parasitic draw test every single day. No issues came up and I ask them what they did and all he tells me is they ran an hour test every day with my car.
I don't know if it's the fact that maybe I'm a young woman with little to no experience with cars that is getting taken advantage of or if they're just completely lacking proper communication skills and not knowing what they're doing altogether.
If they don't fix their communication issues alongside finding proper mechanics who can run proper tests, this place is not going to do well. The quality of work is not the same and I do NOT recommend going here. I wish I never bought my car from this location.
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