This was the best car buying experience I have ever had,... - Karen
This was the best car buying experience I have ever had, all during the worst possible time to buy a car (no inventory and almost all dealerships charging $2,000-$7,000 over MSRP). Cook is one of the few dealerships that is not taking advantage of their customers during a difficult time, and are NOT charging over MSRP. As the salesmen and managers say, the integrity of the dealership is more important than making money off of a bad situation.
My salesman David Wren was so helpful. He took as much time as I needed answering questions, and returned my calls promptly. Friendly, helpful, and honest are three words that describe him well. I was in the process of moving to Colorado from NJ and had to buy a new car, so most of the work with David was done over the phone and internet, but he treated me like I was a customer who was sitting right in front of him. He didn't pressure me to pay for things I didn't want, but made recommendations based on his experience with the climate in the area. David and his manager also honored a verbal agreement we had for a lower price on a package that I had requested, even though the dealership increased the price a few days after our verbal agreement.
But the most remarkable thing about David was how concerned he was for me and my safety in driving out to Steamboat Springs to pick up the car. He made arrangements with his manager and the maintenance dept to get the car ready for pickup the same day it arrived, because the following day (when I was supposed to pick it up) had a forecast for bad weather. My bank couldn't get the wire through in time, so I had to drive in the bad weather. David had me call him when I arrived at a few key places so he could check the weather and make sure that it was still safe for me to head up over the mountain pass. David taking the time out to help me navigate the unique weather challenges of the area was priceless. Word of advice... if you are buying a car in winter and you don't live in the immediate area, don't arrange to drive up there if there is any bad weather forecasted, even if it's only 1-3 inches of snow.
The manager, who handled the financial part, didn't pressure me in the least, and accepted my "no's" the first time I said them. He is friendly and respectful of his customers, and his respectful, pleasant attitude trickles down to his staff. I really appreciated the service that I got a Cook's.
The bottle of Cook's Champagne was a nice touch.
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