I bought my car at and religiously took my car to proctor - shar81976
I bought my car at and religiously took my car to proctor subaru for service - I listened to everything they told me and did everything that was recommended. But I felt like they never listened to me, just a "dumb little blonde girl." I also started to suspect I was being told I needed work that I did not actually need yet. And so I took my car to a highly rated and trusted shop for a checkup (the "new shop"). The first thing that was brought to my attention was the fact there was not one, but THREE cross threaded lugnuts. The last person to touch those tires was at Proctor Subaru. I am out $51.64 (plus $3.87 tax) for those broken parts.
The new shop did confirm that I needed new rear brake pads, as Subaru had told me at my last visit. However, contradictory to what I was told at my last visit to Proctor Subaru, the new shop said I have approx 15K or more miles left before I need to replace my front brake pads (or, with my driving, "just over a year left."). I was told by Proctor Subaru that ALL brake pads needed to be replaced immediately.
Additionally, over 18 months ago (probably two years - it was before I replaced all 4 tires), I brought up the issue of noise coming from the rear driver side tire. The staff at Proctor Subaru wrote it off to road noise - made me think I was crazy for not noticing it before (umm, NO sir, it was NOT always noisy!). I even came in and test drove another 2015 forester with the exact same trim and mileage as mine at one point - and IT didn't make the same noise. The only difference, other than the color, was that IT had new tires. So I was excited to think the "road noise" would go away with brand new tires. I was disappointed when the noise was still there after replacing all 4 tires. I finally accepted that my forester just got louder with age - as Proctor Subaru kept insisting nothing was wrong. When I took it to the new shop, I never said anything about the noise, as I had grown accustomed to the noise being "normal." But I was not surprised when they told me something was wrong (as I had insisted multiple times before to Proctor). The new shop replaced the wheel bearing, and my car does not make noise anymore! They were surprised that the guys at Proctor Subaru did not recognize my complaints of noise as a wheel bearing needing to be replaced, "because it's a known issue with subarus." I am thankful the new shop caught this before a failure of the part(s) - I cringe to think what could have happened with more mileage put on a failing wheel bearing. I am super excited to be driving a QUIET car again.
The new shop advised me to go back to Proctor Subaru and seek reimbursement for the parts they broke at the very least (threaded/broken lugnuts/bolts). And so I called and talked to Tony on 2/23/22. He said he had to "talk to a manager and call" me back. No call back. So I called again on 3/3 and left a message on Blane's voicemail. No return call from him either. And so I called again on 3/10 and spoke with Billy, who also said he needed to talk to a manager. On 3/15, I FINALLY got a call back from Blane, who left a voicemail asking me to EMAIL him. I was out of the country when Blane left the voicemail for me, but I emailed him as soon as I returned home on Monday 3/21. It's now Friday, and I've heard nothing. Mistakes happen, and wise men own up to them. Wise men do NOT work at Proctor Subaru.
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