My wife took her Prius to Girard after the catalytic - Rob Hagar
My wife took her Prius to Girard after the catalytic converter was stolen. From the police photos (see attached), it was clear that the wire to the oxygen sensor was cut (I even had an estimate from the parts dept 2 weeks earlier showing the cost to replace the catalytic converter AND oxygen sensor), BUT Girard had to "inspect" the vehicle. They then charged us $125 and $10 for shop supplies to give us an estimate (also attached) that DID NOT include the oxygen sensor.
Here are some questions for Mr Lenny Galante (service dept manager):
1) How did your technician (A45), service advisor (Hilliary Drexler), and you miss the cut wire to the oxygen sensor?
2) What shop supplies were used when you "inspected" our vehicle? No work was done on our vehicle, so no shop supplies would have been used.
3) We never gave written approval for an estimate over $50. Why do you and your service advisors operate in violation of state law?
4) How long did it take your technician to take photos of the damage? Doesn't a 1-hour diagnostic fee seem excessive?
5) Why did you threaten "storage fees" when you never contacted us after you inspected our vehicle?
6) Why did your technician, service advisor, and you provide a materially deficient estimate which DID NOT include the replacement of the oxygen sensor?
7) How often are "fuel lines damaged" when a catalytic converter is stolen? This was the excuse that your service advisor gave us as to why our vehicle needed to be inspected. Even the insurance adjuster laughed at this explanation.
8) Why did you threaten to charge us "restocking fees" when we never authorized any repairs to be done?
Ultimately, we paid $143 for an estimate that told us less than we already knew from the police photos of the damage. Why would we ever have you or your service department work on any of our vehicles? How can overlook such incompetence and/or willful negligence?
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