5 Delaware Toyota Dealers

I called to get a vehicle payoff for my mother in laws - Spmckeehan

I called to get a vehicle payoff for my mother in laws who recently passed away. I left a message for the manager to call me back and never received a call back. I work in the automotive space and always call back customers back no matter what the question is. My mother in law had purchased a few cars from this dealership. Bad customer service. Do better

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Mike was very good and answered all our questions and was - john_conrad

Mike was very good and answered all our questions and was very knowledgeable about my new truck. Great experience.

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Had a flat tire. I have Tire Protection Warranty sold to... - wolf357_61

Had a flat tire. I have Tire Protection Warranty sold to me by Toyota. Made an appointment to get the tire fixed. A nail in the tread, a simple fix with a patch or plug. As soon as Bruce Williams Service Consultant looks at the tire I immediately need a new tire. Of course they are out of stock for my 2020 Rav4. So he orders a new one. When I asked for the old tire back oh no it's a core, oh no it's you going back grabbing the tire and putting a plug in it and reselling it. A week later I come for the tire install and 20,000 mile checkup and I sit in the waiting room over 2 hours, nobody talks to me, no coffee no water nothing oh you can buy that stuff but nothing out for the customer. Now I called my warranty company as soon as I got the flat, so they already had the complaint in the computer just have Hertrich call with the policy number. Finally they call me back to service and proceed to tell me I have to pay for the tire out of my pocket. Some B/S about not getting paid. So until I paid for the tire they would not release my vehicle. Not much I can do I pay for the tire. When I get the receipt and look at it there is an authorization number on the receipt. The warranty company was paying for it. So now the warranty company is going to send the check to the dealership and I'm out $280. I was able to contact the company and stop payment and have it redirected to me but can you imagine what I would have to go through to get my money back !!!!!! This is the worst company I have ever dealt with and it is my last. PS after all that they did not put the spare tire tools away.

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Happy - Dave and kelly

Worked with Bob and he made the process enjoyable smooth. I bought a used Toyota and am very happy. I will buy there again and recommend them.

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Decent service but prices are outrageously high - katekebo

I moved to Delaware from Ohio about a year ago. I had my two Toyotas serviced three times at C.F. Schwartz in Dover, DE. The quality of the service was OK, with reasonable waiting time. But the prices are outrageously high, running at least 2x higher than my previous dealer in Cincinnati, OH. Some examples: - oil & filter change: $80 at C.F. Schwatrz, $35 at Performance Toyota in Fairfield, OH - brake service (new pads, resurface rotors): $600 at C.F. Schwartz, $200 at Performance Toyota Basically every other service I asked about is 2x or more compared to my previous dealer. I guess C.F. Schwartz gets away with this being the only Toyota dealer in Dover, so customers don't have much chance to compare prices and select a more competitive dealer.

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