32 New Jersey Toyota Dealers

Tricia Stone took care of my vehicle. - kevtoon123

Tricia Stone took care of my vehicle. She gave exceptional service. Thank you for a great visit.

Chris is one of the best sellers in Toyota's company i - Ersula

Chris is one of the best sellers in Toyota's company i will recommend all my family and friends to chris Reeves Ersula lacroix

Professional services, professional staffs . - LITRUCK2000

Professional services, professional staffs . Professional results. My service advisor Caroline was absolutely amazing!!! I always go to her for my tundra services and options. Always happy with her!!!!

All work completed well and service manager corrected a - george.h.hiller

All work completed well and service manager corrected a problem from a previous service. I know have a credit towards a future service..

On October 17, 2022 came to the dealership with my - popsyaya

On October 17, 2022 came to the dealership with my grandson to buy a used Toyota Corolla for him. Met initially with Bruno Cristano, who expertly guided us through the selection of a car that satisfied my grandson. Returned the next day with my son to make the purchase. We met this time with Ian-Michael Salon. During some intense negotiating (on my son’s part), Ian could not have been more polite, patient, and knowledgeable...We were more than satisfied. Also, kudos to the Sales Manager, Michael Cueto who “sealed the deal”. I highly recommend the dealership!

Miriam and the team at Toyota of Hackensack are - juliemoya

Miriam and the team at Toyota of Hackensack are wonderful. :) They have helped me with the past 4 cars that we have own and it was always a pleasure working with everyone there. Miriam is an amazing sales person, I would definitely recommend her to anyone. She helped me with getting a 2022 Tundra for my husband and my newest car BZ4x. The later encountered some delays in delivery and Miriam was amazing in keeping me posted on the status of the car.

Simple. - Rocco

Simple. Jeff was awesome. Felt welcome. Professional and friendly environment. Would definitely go back and recommend.

Thank you Janet Rose Damone, Sales Consultant for your... - Janices1358

Thank you Janet Rose Damone, Sales Consultant for your professional service and smooth transition on my new purchase of a Toyota Venza. It was such a pleasant experience with someone who is experienced and efficient.

Terrible customer service! - Lindseynplumb

Terrible customer service! The woman who was helping me during my oil change was beyond rude and degrading. I couldn’t afford something and she immediately made me feel bad about it. I will never come here again and I will tell anyone I know to go to a different Toyota dealership.

Best car dealership we've ever visited. - Enellida

Best car dealership we've ever visited. We have purchased 5 cars from this dealership. Each time Clinton Ellis has taken care of us. If my family ever needs another car this is where we will go. Service beyond expectations. If there is a minimum problem, it gets resolved right away. Had an issue with my car's Bluetooth and it was fixed, no questions asked. Highly recommended.

I purchased 2 Prius’ from this dealer. - Maslss75

I purchased 2 Prius’ from this dealer. I just inquired about purchasing a third. The advised me that I would have pay a premium above sticker. I advised them that they were out of their minds. So much for loyalty to loyal customers. Moreover I’ve serviced my car there since 2008. I will never deal with these people ever again and will urge friends and acquaintances to follow my example. Outrageous greedy people

Great service. - H.albarouki

Great service. Great dealership. If you’re looking for a vehicle this place is great. They really do try to help you and work with you. And you go in ask for Steve A.

I am a long time customer. - Louieloui

I am a long time customer. The service Rep,Ashley Rambo, always keeps me well informd on the progress of my vehicle's work during the visit. Work is always done well and in a reasonable time.

I highly recommend Crestmont to service your car. - Smileywe2003

I highly recommend Crestmont to service your car. Very friendly, honest and competent service staff. Crestmont installed my catalytic converter sheild. Anytime I need work on my car, I come to Crestmont! The front desk personnel are very friendly as well. I purchased my 2018 prius from crestmont and when the time comes will purchase from them again!! Thank you Crestmont!

Micheal Cohen was great to work with. - Satyanvatti

Micheal Cohen was great to work with. I was able to my vehicle within 4 weeks and they stuck to all the agreed terms (0% over the msrp). Also, I was able to cancel extended warranty next day without any hassles. Very honest dealership.

My experience at Towne Toyota has always been 5 stars. - Fpeer

My experience at Towne Toyota has always been 5 stars. Knowledgeable sales people and a great service department. Just purchased my 3rd car from them. My salesperson, Matt Diana was very knowledge, helpful and a pleasure to work with. I highly recommend him.

i have the pleasure to work with JIMMY ROLDAN very - jroldan

i have the pleasure to work with JIMMY ROLDAN very friendly and professional he was able the best deal on NEW CAMRY XSE AWD

they must erase bad reviews because i know 100 percent... - jjacobus

they must erase bad reviews because i know 100 percent there service sucks go else where trust me i was given 2 additional years toyota care and i will not be colecting any of it if that don’t tell u somthing they don’t care either even had upper management besides sales man tell me still buy here it’s ok go else where for service i find it funny shows u what they care about

Very rude service department. - kumar

Very rude service department. Complete disregard for the customer. I had an appointment there for a car service on Sat Dec 3rd. Flately denied service once I reached there. What a waste of time and effort to go there on a rainy day. I will never go again. Rude personnel refused to take my complaint as well.. my service Confirmation Code was X02V6HC884, just in case

Calls their customers at 9pm on a week day. - James4534

Calls their customers at 9pm on a week day. Completely unacceptable. They need to do better.

My 2018 Camry made a ticking noise since the day I got it - Gabberelli

My 2018 Camry made a ticking noise since the day I got it brand new off the lot. When I first brought it in for service (very early into getting it) I mentioned it to the service writer. He had the mechanic look at it and came back to say it was normal. Since then, I have brought it to this shop for every scheduled service (on time). They have done every single thing to it including oil changes, a brake replacement, new tires, even bought new wipers from them. After 65,000 miles, the engine started knocking and it was LOUD. I brought it in to the shop and was told I shouldn't drive it anymore. They asked if I had another car and even though I said no, they didn't offer me a loaner. I told them I was concerned because I drive it 70 miles a day; they didn't bat an eye. I scheduled a time for them to look at it further a week later and received a call the day before saying they wouldn't be able to look extensively enough on the scheduled day and to wait for a call back. I never received a call. I called three days later to see what was happening and the woman on the phone said she saw no notes regarding the knocking. I scheduled an appt and told her I wanted them to take the engine apart. I brought it in and they had my car for hours and told me they still couldn't diagnose it. They did not take the engine apart. The service writer told me he would call me back after he talked to his manager. I received no call. I left a message days later and I still did not get a call back. Tried to talk to the GM and got denied. When I finally got the service writer, he told me I would have to call corporate and figure it out on my own!! Corporate told me I would need to pay for the engine to be pulled apart but there was no guarantee they would cover the fix if they couldn't prove it was something related to the ticking (warranty expired after 60k miles). I bought a Toyota because it was supposed to be the most reliable car and their customer service was supposed to be top tier. Neither are true.

At a time when it was hard to find a new Prius, we - KMS

At a time when it was hard to find a new Prius, we stopped by here and were lucky to have been greeted by Spencer McCoy. He listened to us as we explained what each of us (daughter and I) were looking for. Her dream car was in stock, but she wasn’t ready to commit that day. He understood her hesitancy and said to let him know when she was ready (seriously, NO pressure at all). Three days later she was ready and so was the car. Mr. McCoy was also able to find a Prius for me (which arrived weeks ahead of when we expected). He walked each of us through the sales process, and explained everything we needed to know about our cars. He contacted us personally when the plates arrived and installed them himself as well. The dealer for the last car my family bought (Audi) was no where as courteous, nor willing to take the time for the little things. While I am sure everyone at this dealership is very nice and knowledgeable, we really consider ourselves lucky that Mr. McCoy happened to be the person to greet us when we first arrived.

We had a great experience at gateway Toyota, JD Chalifoux - Shashi

We had a great experience at gateway Toyota, JD Chalifoux was our salesperson. He made the process smooth and enjoyable. We are very happy with our big purchase and love our new “Toyota Highlander Platinum “! We are giving 4 stars due to finance department. We went to take just delivery in the morning 8:45 am on 7th May, Saturday (we booked the on May 2nd, Monday).They had all details for paper work. There were very few people. Still finance department kept us waiting. My husband requested to remove extended insurance, for that small task finance guy took almost an hour. That was too much. We left the dealership around 11:45am, too long for an “in and out.” However, JD Chalifoux was with us, he tried his best so that we don’t get bored. Thank you JD Chalifoux!

I had an awesome car buying experience ! - Mookie

I had an awesome car buying experience ! I’ve purchased many cars in my lifetime and this dealership has exceeded my expectations. Very good price , upfront with all the information and got my the best financing rate based on my good credit . I’m recommending all my friends and family to this dealership ! Special thanks to the sales manager Mike Serra . He’s the best !!!

I visited Toyota on 9/23 for a fuel pump recall and a - Trowens91

I visited Toyota on 9/23 for a fuel pump recall and a check engine light where I was assigned to manager John Veli. He expressed I needed to pay a diagnostic fee of $199.00 to verify the problem but knowing that it could be a possibility it’s related to my fuel pump I wondered why I would have to pay that fee and I expressed I don’t think I should be charged for that especially because the fuel pump could have been the very reason for the check engine light. I explained to him my car was revving high while in park and when I paused for stops. He told me that they’ll just do the fuel pump recall and sent me on my way. On 9/27 I went back because after the fuel pump was installed and I gassed up my car, the car wouldn’t start up. The car began stalling and also still high revving. I was assigned to Jahkel Hunnighen who made me aware that I had extended power train warranty for 2 years or up to 60,000. Jahkel told me he would waive the diagnostic fee being that I was there the Friday before and that with power train warranty I shouldn’t be charged especially because my issue could very well be related to the fuel pump. He also stated that once you let Toyota fix your issue they waive the diagnostic fee anyway. I received an update from the Mechanic Marby letting me know what had to be done to my car and I wondered about the pricing and all so I went inside to see what was going on I didn’t see Jahkel so I asked John Veli since he’s the manager about my car and John was very rude and told me that I in fact should have paid for the diagnostic. He then went to Jahkel and told him to take me and talk to me because now that he’s been working with me he can continue and that Jahkel made him seem like a dick since he wouldn’t waive the diagnostic fee and Jahkel did. Jahkel then went to explain that I needed to pay for a fuel injection service and a re learn calibration which came up to $290.00. Before paying for this I asked several times is this going to stop my car from revving and fix my issue. He said yes so I agreed and payed the cost and let the repairs start. They had my car from 9am til 3:15pm. Jahkel told me when it was finished and that it was driven and it’s driving good. I drove 5 mins away from Toyota service on route 22 just to turn back around because my car was revving high and soooo loud that the service men said omg do you hear that, it’s not normal. Right away I asked Tom Carrino for the mechanic Marby that worked on my car and Marby took me for a test drive and on that drive he told me that the car will re learn how to stop revving and if the check engine light comes back on to bring the car back. The check engine light came back on before I even reached my location of 15 mins away. 9/28 the following morning I brought my car back and I didn’t even get to check in, Marby came right out where I check in and popped my hood and said I know what you need it’s called an idle air control valve and that’s $300 you can pay for the part and I can put it in free that’s all I can do and stated Tom already knew and that’s all they could do. Now how would Marby know exactly what piece my car needs now when he told me the very day before that the car will re learn and stop revving. Marby did not take my car to the back to diagnose it or even test drive it but he heard that loud revving when I pulled in. Why would they make me pay for a fuel injection service and a re learn calibration if they knew that wouldn’t stop the car from revving. I spent allday calling toyota service no answer and I’ve been calling Jahkel Hunnighen’s direct line and leaving several messages and he hasn’t answered, nor returned my calls. I also called and left a message for the manager Tom Carrino today and he didn’t even call back. I would rate this service zero stars if I could that’s how horrible the customer service is. They want to drain you of money and not fix the issue. Right now I cannot even drive my car because of them. My car is a 2019 and instead of then fixing what need to be fixed they want to be rude and try to drain me of money. I don’t even recommend anyone to buy a Toyota let alone get service from route 22 Toyota. I hope someone higher up can fix the issue.

Personal service from the rep Keith was outstanding. - kditmer

Personal service from the rep Keith was outstanding. My only complaint would be the car wash service did not do a good job.

Maybe they can change this experience but so far no. - John

Maybe they can change this experience but so far no. Needed my hybrid battery to be replaced and the tech said it would only take a few days. With that in mind, I said okay do the work. Well, the day turned into a week turned into 3 weeks so far. I call several times today and finally speak to my tech. I appreciate his professionalism when I was upset but he says it’s going to take another week for the part to come in. At this point I’m genuinely upset. The first time they gave me a small discount for the inconvenience and now they’re saying I can just take my car back and “just pay the diagnostic fee if I’m not happy” and how there’s a shortage of the part etc. From hearing that, I decided to call my friend who works at another Toyota that’s much further than I wanted to travel to get my car repaired. He tells me his parts team says there’s 126 in California and would take a week to get there. I don’t know the ins and outs of the business but that sounds like a good amount of them and find it hard to believe they all just came in today. Anyways, I’m forced to wait or try my Luck elsewhere. If you’re looking for overpromise underdeliver, def recommend.

I couldn’t wait to write this review! - Lisa D

I couldn’t wait to write this review! YOUSSEF is the real deal. From the moment we arrived on the lot, he greeted us and provided the most amazing service. I have never had a better experience at a dealership. Top-notch and pressure-free, he genuinely wanted us to leave with the car that we admired most. With him and Antonio with us, step by step, I must say that I will only go to them for vehicles in the future. Thank you both for such awesome support. If you’re looking for a car, Youssef is, without a doubt, your guy!

Don’t waste your time with Shore Toyota if your looking - SiennaFan

Don’t waste your time with Shore Toyota if your looking for a popular car. Yes, there is a car shortage. Yes, these are not normal times for car shopping and to say buying a popular car right now is difficult is an understatement. Here is our experience with Shore Toyota. Contacted them in March about a Sienna since they are our local dealer. They wanted to charge a few grand over MSRP but they said they would price match a quote we got from a few other dealers at MSRP. So we put down a deposit for a Sienna that would be sold at MSRP. Then we waited… and waited… Meanwhile I watched in a few Sienna Facebook groups and forums as other people got cars allocated from other dealers in much less time and also at MSRP while we continued to wait. In June after 3 months of waiting we started contacting other dealers to get on their wait lists. Strange these other dealers would actually keep in contact with us and provide us updates after each allocation. Meanwhile Shore would maybe call us back a few days after we called for updates and usually we had to call again and again. In July we found a dealer in NY that wasn’t playing games according to other reviews and seemed to be getting decent allocations of Siennas. They also didn’t require a deposit until they actually found you a car. Wouldn’t you know it we got a call from this NY dealer end of September and finally picked up our car a few weeks later. The exact car we had been trying to get from Shore Toyota since March at MSRP and without any required add ons or other BS so common in this sellers market. I don’t know if Shore Toyota actually wasn’t getting allocations of Siennas for some strange internal Toyota reason or if they just had zero intention of honoring the MSRP deal knowing they could sell any Sienna they got for more money. Either way they wasted our time, caused us so much frustration and ultimately lost our business for life. Dealerships should realize that these market conditions won’t last forever, my husband and I will never contact Shore Toyota for a car ever again. We are also making sure all our friends know to steer clear. So if you need a car… Do not waste your time, keep on driving right past Shore Toyota.