Bought a Highlander from them at MSRP (typical for these - linc8000
Bought a Highlander from them at MSRP (typical for these times, as two other dealers quoted the same price). They were the closest Toyota dealer and they had some promotional items that the other dealers didn't offer. I gave them a deposit and awaited delivery. The delivery was important to me. I need this car for work purposes and I let them know that. In hindsight . . . a mistake. I caught them early on trying to increase the price. . . they backtracked and AGAIN agreed on the original MSRP. Could not believe they would try something so obvious, but they did. When the car was ready, I went to take delivery and noticed that the price on the paperwork was not the price that we had agreed on. Thankfully, I kept good records of our paperwork and noticed their "new scam price" before I signed. The salesman was CLEARLY well aware of the "new scam price" but played it cool until I brought it up. At that point, he shifted into the "I got to check with my manager" scam (an old scam that I discovered long ago, dealing with car dealers).
Also, the promotional items that were promised were not on the car. Clearly not an oversight but a blatant attempt to defraud me again. Every step of this process was dishonest...the sales, the promotion, the financing, and (most important) the final price. It is a shame that there are not laws to restrict these clowns from ripping off honest, unsuspecting people. They are experts at the art of scam. BOTTOM LINE: They would not sell me the car for the agreed upon price so i left without a urgently needed car.
I NEVER TOOK DELIVERY AND THEY, BECAUSE OF THE CAR MARKET, (SLOW PRODUCTION AND DELAYED DELIVERY) ARE SELLING "MY" CAR TO
SOMEONE ELSE. NO BIG DEAL TO THESE JOKERS.
JUST SAY NO TO RALPH HAYES TOYOTA.
I HAVE SEEN SOME PRETTY SLEAZY CAR DEALERS IN MY YEARS, BUT THESE GUYS WIN THE GOLD IN ALL THE CATEGORIES.
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