I have bought numerous cars, both domestic and foreign, - Teresa
I have bought numerous cars, both domestic and foreign, over the past fifty plus years. Not once have I had a pleasant experience with buying or servicing a car, until I went to Volkswagen of Palm Springs! Both their Sales and Service Department are excellent.
I was at work one night and was unable to shut my car off, the key would not turn. Several men from work tried to help but were unsuccessful. Auto Club could not help either.
Then I called Volkswagen of Palm Springs, Service was closed, but Sales was open. I was very fortunate that Pablo in Sales happened to answer my call. Pablo suggested I go to Auto Zone and they would help. Pablo also asked for my phone number and said he would call me when he got off work, and if Auto Zone could not help me, he would swing by after work and assist me.
Both the employees and customers at Auto Zone tried their best to turn the key off, but alas, they were unable to do so.
True to his word, Pablo called me after work and he was confident that he would be able to turn my car off. Sure enough, he showed up ten minutes later and was able to turn off my car. He turned it back on and told me what to do if I was unable to shut off the car.
The next day I went to Volkswagen service department and Allen, the Service Manager, told me the service was under warranty and gave me a very nice loaner car to drive.
Also, I tried to give Pablo some money as a small token of my gratitude and appreciation. He refused to take my money even though I pleaded for him to take it! He told me if I wanted to give someone the money to give it to a female employee who worked really hard and deserved the money more than he did. I passed it on as Pablo requested.
Wow, I thought my deceased boyfriend was the last good man on earth. I was wrong, there is Pablo and Allen!
If you are in the Palm Springs area and need to buy or service a Volkswagen, please do not hesitate to go Volkswagen of Palm Springs and ask for Pablo in Sales or Allen in Service. I’m sure you will be very happy with their sales and service.