17 Connecticut Volkswagen Dealers

Eric was terrific again for us. - FSKSOX

Eric was terrific again for us. We felt assured that we got a fair price and consider ourselves satisfied repeat customers.

I just want to thank brit and big D and the whole staff - JOELTAVAREZZ

I just want to thank brit and big D and the whole staff they were very helpful

Eleanor was to the point, honest, efficient, and - jacporco

Eleanor was to the point, honest, efficient, and thorough. She didn't try to sell me the car by saying, "the car matches my eyes" (this has happened). Executive treated me the same way they would have my husband (this is a big deal) and was more than fair with my trade-in, didn't price gauge, were quick and efficient. Go there! You will not be taken advantage of and will be treated with respect and will leavve with the car you want!

This is my second time working with this team and they - angryrican

This is my second time working with this team and they are stellar, no BS or hidden fees. The transaction was very easy, I emailed what I wanted, they got as close as possible without any fuss and I picked up the car a few days later in a quick and easy transaction. I highly recommend working with them if you are in the market for a VW

I had a very positive experience with the Lia VW service - jim dorschner

I had a very positive experience with the Lia VW service department team, particularly the focused and professional approach of representative Jason Farwell. My Passat suffered a major technical problem on the way to the airport at 4:30 a.m. to catch a flight to take care of my 96 year-old mother. Leaving the car at the airport parking lot I contacted Jason the next and arranged to have to towed to Lia. When I returned the car was fixed and ready to go. Huge thanks to Jason and the team for handling this so well at a very challenging time for me.

Jayde couldn't have been more helpful & pleasant to deal - DrewR

Jayde couldn't have been more helpful & pleasant to deal with. She worked with multiple departments within her dealership to ensure everything went smooth and as planned. She is an absolute asset to this dealer & should be recognized for her customer service skills. I'd hire her in a heartbeat.

Worked With Rafal Mroz in finding the perfect replacement - Vwsportruck

Worked With Rafal Mroz in finding the perfect replacement for my Sportwagen with a very nice Tiguan and he was super helpful and knowledgeable, passionate to the brand, and made the whole process quick and easy. Likewise, Chrissy walked me through the paperwork process and was also fun and passionate to the brand. If you love Volkswagens, stop over to Gengras and Rafel & Chrissy will treat you right! Thank you 😊

Very impressed on how they helped me in the process of - Cmainbaughman123

Very impressed on how they helped me in the process of getting my Atlas when my car was stolen and needed an new car but had to wait for insurance to process. They could have sold my car for more $$ but they didn’t and kept their word while helping me complete the deal!!! One of the best dealers we have worked with!!! Highly recommend them!! As soon as I went to my car the Service Manager also came out to introduce himself and gave me his card in case I ever needed him!!!! Very impressed by he and Frank!! Paulie in finance too!!! The all were amazing!! Tk u!!!!

It is May 21,2020 staff are not required to wear masks,... - Llgilson66

It is May 21,2020 staff are not required to wear masks, no signs about safety of hygiene on the door, no social distancing. Called the manager and now there are signs - where have these been for the last 9 weeks of the global pandemic?! No- zero concern for customer health or safety. Disgraceful- uncaring

John and Mark in the service department went above and... - dsfoster

John and Mark in the service department went above and beyond. They were able to fix my wife’s Passat free of charge under the emissions warranty, which was very surprising being the age of the car. It was a bit disappointing when we first brought the car in finding out the the part needed was back ordered and could take quite some time to get in. Needing the car to get back and fourth to work John and Mark were able to get us a loaner car for the extending period of time making life a whole lot easier. This was way beyond what I expected.

Friendly and helpful people working here! - Dfur25

Friendly and helpful people working here! Bought the car and had a great overall experience

Great Customer Service; Knowledgeable techs - eastcoast

Have been very happy with the servicing of my VW Eurovan at Mitchell VW. Customer service folks and technicians are helpful and knowledgeable. Jessica got the vehicle in quickly for servicing. Mark knew his stuff when it came to servicing the Eurovan. Would highly recommend to other Eurovan owners.

Great, honest, hometown dealership. No messing around.... - 396dsnivwluv

Great, honest, hometown dealership. No messing around. They got me the best deal in the area, and were way friendlier than the guys in Danbury that's for sure!

So thankful for this dealership - michael

I have been coming to this dealership for years and they always treat me like family. This last week I was forced to stop in due to my check engine light coming on. Jeremy and Gary worked with the technician to get my vehicle right in and find out what was going on. A sensor I am told had gone bad, they replaced it and get me on the road again in under 2 hrs. Thank you to the entire staff, they are all so friendly and it is so nice to be able to pop in unannounced and be taken care of so quickly.

My car went in to get a repair. I was told it would be... - Porter G

My car went in to get a repair. I was told it would be ready in 2-3 days and that they ordered the part. In 2-3 days, it wasn’t ready, but they told me it would be ready the next day. This happened 5 more times over the next 2 and a half weeks while my car was getting repaired. Every time I’d call, they’d tell me it would be ready the next day. The manager did reach out to tell me that one of the part was faulty which delayed the car being repair and that they wouldn’t charge me for the faulty part. When the car was finally finished and I went to pick it up, not only was I charged for both the faulty part and its replacement, but the car also had 3 new issues. They tried to tell me the car went in with those issues. Two mechanics who specialize in VW’s have confirmed the new issues are most likely from the repair being done wrong. I’m still trying to get in touch with the service manager so they can fix these issues. To their credit, they did offer me a discount for the repair taking so long, though I haven’t saved any money since the discount came out to less than the cost of the faulty part they charged me for.

I purchased a 2011 VW GTI and along with it a $599... - daveugene

I purchased a 2011 VW GTI and along with it a $599 "Vehicle Tire and Wheel Guarantee". The former business manager (now Ryan Agosti) pulled out a photo of a damaged wheel and recommended this covered. He ensured by that any damage to the wheels would be covered under this agreement. A year later I attempted to fix minor scrapes on the wheels at New Country and was told that the stock wheels on my vehicle were not covered based on the way they are manufactured. I contacted Ryan Agosti and explained everything. She claimed to have checked with her boss, Tom Coppinger who said there would be no refund whatsoever. The only reason this was purchased would be to cover the wheels- based on the guidance of the dealership themselves.