18 Maryland Volkswagen Dealers

I purchased Taos for my first Volkswagen. - J.C.

I purchased Taos for my first Volkswagen. It was excellent experience to purchase it, thank you!

The dealership was incredibly honest and upfront with me. - novaiceblade

The dealership was incredibly honest and upfront with me. They got me in easily and quickly and accommodated my requests to the best of their ability.

Second time buying a car from Heritage VW and working... - Jm_reed

Second time buying a car from Heritage VW and working with Josh. As before, Josh was friendly, honest and straightforward…the consummate professional, My salesman, Jermaine Pratt was friendly, knowledgeable and appropriately attentive. I never felt any pressure and he worked hard to find the right vehicle to suit my requirements. I highly recommend Josh, Jermaine, and the rest of the Heritage Volkswagen staff.

no attention to details regarding charging etc even after - sdastgir

no attention to details regarding charging etc even after a retuned trip . not really pleased

Sales and management team were amazing. - Lenny

Sales and management team were amazing. Totally professional and friendly. I recommend them to anyone looking for a new or quality used car .

I found myself back at the Darcars service department for... - Yaakova

I found myself back at the Darcars service department for a tire repair. We needed a nail removed. So while the work was being done, I went up to the sales department to see our favorite sales manager Diako Akunzadeh. We were talking and he ended up offering me a fantastic deal on a new lease! So we traded in our old lease ended up leasing a new vehicle! Diako was fantastic to work with is just such a gentleman!! We highly recommend Darcars VW and Diako.

From the moment I arrived at the dealership everyone was - Madison.barclay1

From the moment I arrived at the dealership everyone was friendly and the environment was incredibly welcoming! The entire experience was smooth and enjoyable, when usually it can be very stressful. Erick was a WONDERFUL salesman. He listened to all of my wants, concerns and needs, and made sure we found the perfect car for me. He was throughout and made sure to walk me through every step of the process. I felt at ease and knew I made the right decision coming to this dealership.

Teena is absolutely the best hands down. - bprice838

Teena is absolutely the best hands down. I did a search on a Sunday not knowing the dealership was closed. Teena emailed,texted, and called me back on her off day. I explained I had a check in hand and the vehicle my husband and I wanted, we set an appointment for the next day. Teena had already had our vehicle washed and ready to go. The process was seamless and she was just so nice and warm. She is great at her job and I felt like we had known her for years. I will be referring my family to Teena, her customer service is outstanding and we love our 2022 Atlas.

Ask for Kathy Johnson, she is great! - Monika S

Ask for Kathy Johnson, she is great! She is amazing and makes the process really smooth. She goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff

Best experience to buy new vw atlas cross sport SEL R - alexxx474777

Best experience to buy new vw atlas cross sport SEL R line. Great people. Thank.

My experience was horrible. - demetrius.hawkins

My experience was horrible. Before going to purchase a 2022 Arteon, I asked multiple times about the price listed on cars.com being the actual price of the car. I was told multiple times..."yes." I took the following day off from work, I picked up my check from NFCU, I had my down payment, everything ready to go. I get to the dealership, I test drove the car and we started the paper work. Went as far as adding the car to my insurance. The salesman stepped away for a while and came back stating that there was an error and the price was actually over 10k more than what was posted on cars.com. After spending more than two hours at the dealership I left with nothing. It was a horrible experience. The manager didn't even come out to greet and or speak with me. I wouldn't recommend purchasing a car from this place. I got the same car from another dealership a few days later.

Just purchased my new VW from Fitzgerald - was looking - neteng101

Just purchased my new VW from Fitzgerald - was looking for a certain model, trim and color for my GLI and these are hard to find given the inventory issues. Previously inquired and was told they had a deposit on an incoming car, but would contact me if the person cancelled. Melissa contacted me when the car came in and was available - arranged initial numbers incl. my trade in virtually since I'm from out of town. Drove down and picked up the car - no pricing surprises/markups, fair trade-in value - thanks for the hassle free car buying experience!

Don't Finance Through Dealership - rsl809

I wish I could review the sales and finance departments at this dealership separately, as my experiences with each department were like night and day. The sales department is great, and if you're interested in a Volkswagen, I strongly recommend working with Rachael. She'll provide you with an itemized quote so that you can compare prices with other dealers. She's not pushy at all, and I found that AutoNation provided the lowest price for the car that I was interested in. My experience with the finance department was not so great. When I met with the finance manager, I was told that a 1.9 APR only applied to a 36 month loan, and that a 60 month loan had a slightly higher APR. I decided to go with the 60 month loan. I then went home to find that AutoNation was in fact advertising a 1.9 APR for 60 month loans on its website. I contacted my finance manager, who acted surprised and said he'd look into it. A few days (and several phone calls and emails later), I'm told I can drive the 60 miles to the dealership to sign the paperwork for the lower APR. When I asked to be compensated for my time, gas, and mileage, the finance manager refused. Remember, this is a 'mistake' that he made, and I'm expected to waste my time to come in? Thanks, but no thanks. I ended up financing from a bank with the same APR and actually received a snarky email response from Robert. The joke is on him though, as he won't receive a kickback because I'm not financing through the dealership. If you're interested in a VW and AutoNation offers you the lowest price, either pay in cash, finance through your own bank or credit union, or know the terms and conditions of AutoNation's incentives. (I'd suggest pulling it up on your phone before meeting with finance.)

I generally do not go online and provide reviews but I - robertumbel

I generally do not go online and provide reviews but I felt the need to share my experience at Pohanka VW service department. In December 2021 while visiting Maryland we took our Volkswagen Tiguan in for oil change, tire rotation and advised Gabe the service writer the vehicle was consuming/burning oil at a rate of 2 Q's every few weeks. The Technician advised we needed a new engine because the engine had an internal seal/gasket leak allowing oil to be burned internal although no evidence of oil found leaking on the ground. We were getting ready to return home to Florida after the holidays and did not want to have an engine failure while driving so we took their advise and approved engine replacement at $10k and purchased a Powertrain extended service contract for peace of mind. Shortly after arriving in Florida the check engine light came on! I took the vehicle in to our local Volkswagen dealer to determine what was going on. The Technician advised the vehicle needs a new turbo. I could not understand how the turbo could fail as soon as a new engine is installed unless the Turbo was actually the reason for original concern “burning oil”? Did the Technician at Pohanka VW mis-diagnosed the root cause of the oil consumption? I believe so, because the Technician never did a tear down to determine cause! I thought to myself well I have a powertrain service contract so the turbo would be covered minus my deductible. Well Easycare the service contract provided does not cover a turbo as part of their Powertrain contract it is a high tech item. I have called Pohanka VW and tried speaking with Gabe and left voicemail messages for John the Servicer Manager but no one has reached out to me or returned my calls!! I feel taken advantage of by Pohanka VW from the Service Department and Caroline in the Finance Department for selling me a contract that doesn’t cover a powertrain component such a Turbo that is part of the engine. I recommend you avoid this Dealership!!!

Just wanted to take a minute to express my complete... - Ron Lindberg JR

Just wanted to take a minute to express my complete dissatisfaction dealing with Sheehy VW of Hagerstown. My wife and I traveled 2 hours to test drive a VW EOS convertible. Upon driving it we noticed a slight shaking at acceleration. Took car back and told Tim Taylor about it. Tim called Kevin who came down and took it for a drive. He came back said he felt it and would have the service department nook at it on Monday or Tuesday as the day of the test drive was Saturday. Tuesday Tim called and said the car needed new A ARMS and they had too much money in the car and would just sell it at auction. My wife and I made an offer to buy the car and we would get the work done locally. I only offered the price of the car minus the amount to get it repaired. Tim said no they could not do that. Then I started calling. 4 calls to Tim, no reply. 4 calls to Kevin, no reply. Then I called the new car manager. We talked for about 10 minutes. He thought was that because they had so much money in the car that they could repair it and put the repair cost on top of the price of the car. I said no way. The car was already slightly over Kelley Blue Book price. He told me he would get back to me but that they would not sell the car without disclosing the fact that it needed A ARMS. He also told me someone would call me Monday or Tuesday. That was three weeks ago. Another call to Tim and another to Kevin. No response. I have since bought another car. I would not waste my time with any Sheehy dealership again. Car is still for sale. No mention of the A Arm issue. Thanks for reading

The finance guy was fantastic, but I am really upset with - Cole

The finance guy was fantastic, but I am really upset with the sales guy (Leon Johnson). He lied, and omitted information that related to how much I would pay in the end. He also told stories and bragged about how many cars he sells a month, as well as how he and 2 other guys are so much better than everyone else who works there. I'm most upset about the lie related to the interest rates. Edit: They had multiple "Optional charges", meaning they are not required by law, but did not make it clear they were optional. I ended up spending $3,000 more than I had to, all because I was watching them under a microscope.

Good experience - sksksk

Richie was my salesmen for one of the last 2015 Golf TDIs made for sale by VW. Richie was honest, forthright and carefully handled the vehicle sale process. He was respectful of my time coming from 35 miles away, and presented no surprises during the sales process. I've not heard good things about VW dealerships but my experience here was easy and above board. Ask for Richie if you're in the market for a VW.