4 New Mexico Volkswagen Dealers

Gus gives great service very polite would recommend to... - Louis

Gus gives great service very polite would recommend to friends and family members will be back

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This place is more worried about their commission than - AK

This place is more worried about their commission than customer service. Was sold a Tiguan SE and promised over and over (6+times verbally and in a text) that the main feature was standard on the car. When I got the car, feature was not in the car and was told it was a delete. Told them I wanted to return the car, they said they’d find one for me. After a week of them telling me they had a car to trade out, we found out they didn’t. Wouldn’t respond to me when I asked my options. Horrible service. In talking with another VW dealership they said they should’ve immediately return the car for not disclosing the delete. Save yourself the hassle and go to a place where they value customers.

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I have been assured that they will take care of this the... - cyndimarie64

I have been assured that they will take care of this the complete amount. They took our trade-in car but didn't pay off the bank, now we're on the hook. Bought a Passat traded in a Golf Wagon on May 25th. Had a very positive sales experience. Just got a call from the bank where we financed the Golf Wagon, University Volkswagen hasn't sent in the payoff check yet. Since it was a month ago and the payment is due today we owe additional money on the loan through no fault on our part. They have had our car for almost a month without paying for it. Their first response was to apologize and assure us they will send a check with the May 25th pay-off amount immediately but we will be responsible for the additional payment. This decreases the amount we received for our car by almost $300. We called the bank and they verified that the payoff amount has increased and if we don't pay it late charges will accrue and we will be in default of the loan. We are waiting for a callback from University Volkswagon. I will modify the rating based on their action to resolve their error. Other than this issue, which is a big issue, we had a stellar experience at the dealership

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The Service Department is horrible. - yopappy

The Service Department is horrible. I took my VW in to fix my door, the service agent guaranteed the part would be in in 3 days, 2 weeks later I call them. They said they'd research it and get back to me; when they called back I was told a nation-wide backlog was the cause of the part being late. I asked to speak to the service manager, I was told he was in a meeting and that he'd call me back afterwards, he never did. When I called him back the next day the service manager got nasty with me saying, if you want to cancel, you can. I told him that I didn't say anything about cancelling. I told him, just honor your commitments. It's become far too easy to say one thing and do another and that dear sir is the definition of a liar.

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