Purchased a new Hyundai Santa Cruz from this - Iamreal
Purchased a new Hyundai Santa Cruz from this dealership
I wrote a lengthy review on surecritic which was taken down since it wasnt great. I will keep this short
Sales process - They listened and adapted to their potential buyer. Stephanie knew her cars and did a really good job of working with me.
Clean dealership - Uncomfortable chairs but nice interior with water and snacks for those who have to wait (via sales or service)
Gas - Full tank provided
Finance - In spite of me paying cash, I had to wait more than an hour to see the "finance" department. Once in, the process was simple, reasonably quick and no hard sells
The car was delivered with a set of scratches on the gas door. It was not seen by me or sales (pre delivery) prior to delivery. I found it at the first fillup. Apparently it was done either at delivery prep or at receipt from the mfg
I had to take the car into a local (to me dealership) for a checkup on the crash avoidance system not performing. Upon returning the car from my local dealer, I was updated on the crash avoidance system and was told they went in and changed a bunch of settings that Pecheles did not do. Apparently, upon receipt by the dealership, they are supposed to reset some settings to get the car ready for test driving and delivery. This was not done.
In spite of requesing not to be spammed with email and phone calls the dealership continued to insure i would post my review on surecritic and they wanted 5 stars. All you have to do is follow the money. They are compensated more when 5 star reviews are posted, whether the deserve it or not. Apparently begging is not beyond them in their search for more money. If begging doesnt work, then those below 4-5 are removed as mentioned above. It took a very uncomfortable call from me to sales to call off the dogs. Blocking their calls and emails in addition to requesting sales help has fixed the problem.
All the things that happened after my initial review of 3 stars is why i knocked it down on my review here.
Because my review was removed i am going to post this to other sites to let everyone know that some website rankings dont actually reflect reality. I know everyone knows this but thought it was worth mentioning again, using a real life event.