4 Oklahoma Volkswagen Dealers

We bought my VW Atlas in August of 2021. - Shannondohmann

We bought my VW Atlas in August of 2021. We haven’t had the best experience with another VW dealership but Allen Samuels has been way more helpful! Especially Robert, the manager of the service department. He was not only able to make sure my 3 recalls were checked out and completed, he made sure of multiple other issues I had going on were fixed. He told me I had a bulge in my tire and to come back and he would get in immediately and my new tire fixed. He stuck to his word and got me right in. Also, he gave my 2 year old a sweet stuffed animal to play with while we waited! Thanks so much Allen Samuels!

I BOUGHT A 2023 JETTA. - justsamantha13

I BOUGHT A 2023 JETTA. SHOUT OUT TO KEITH FOR GETTING ME INTO EXACTLY WHAT I WANTED! GREAT JOB! I LOVE THE CAR!

Just to follow up my yesterday's appointment to let you... - Alexandre

Just to follow up my yesterday's appointment to let you know that the recall service that I was scheduled to do WAS NOT done and the alignment service that was also scheduled to do made my car even worst than it was before. I waited there for seven hours and nothing was done in my car or was poorly done. I have been a loyal customer since 2018 and the last two times I was there the service has decreased in quality. My situation yesterday was a tremendous disrespect with a customer. The employee who assisted me yesterday was really rude and impolite. I will looking for another dealership to take my business from now on. The employee, I believe his name was Jacob, lied to my face at the end trying to convince me that the recall was a two day job. It was NEVER brought to my attention before, it is not in the appointment email or on the text message I received confirming the appointment. In the email, it even says that the "the client will wait while the service is performed", unless someone expected me to sleep in the dealership, it was never a two day job. So I lost trust and confidence on Fowler VW Norman and I will not go back there and I will make sure that none of my friends make the same mistake that I did.