We bought a new car from Balise VW. - Out of state purchase
We bought a new car from Balise VW. Adams Ibrahim and Fabian Graham were absolutely incredible.
From the moment we began the process they were transparent and forthcoming, patient and kind. They went out of their way to help us with the transaction. They weren't pushy, didn't belittle us, and they went above and beyond.
Here's why this is significant.
We bought our car from Balise in Rhode Island. But we live in Wisconsin.
Adams and Fabian helped us to arrange shipping, they made sure our new vehicle was handled with tremendous care and they checked in constantly to make sure that delivery was on track and proceeding smoothly.
We invested a significant amount of trust in them. What if our car arrived and it wasn't as advertised? What if it was damaged along the way?
Adams and Fabian were heads and shoulders above the rest of the dealerships we spoke to.
This isn't empty praise.
We were speaking to other dealerships in Milwaukee, Stevens Point, St. Louis, Chicago, Delaware, and several other places. The dealership in St. Louis tried to trick us into a vehicle we didn't want. Other dealerships in Milwaukee were dismissive. A few of the dealers in Chicago told us they had the exact car we wanted but then it was mysteriously sold before we could reserve it.
Adams and Fabian are extraordinary.
If we decide to get another VW, we're going to reach out to Balise, and we will absolutely reach out to Adams and Fabian in the future.
Thank you both for the care and attention you gave to our family. We're grateful for your help and support.
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