46 Texas Volkswagen Dealers

This dealer has a nice, professional services team who - Ntu66

This dealer has a nice, professional services team who took care customers well. They listen to customers’ needs and get the jobs done in timely manner.

Not only was this experience painless and efficient from - Jamipol79

Not only was this experience painless and efficient from start to finish, but every person seemed to genuinely care about me as a person and not just as a customer. Cannot recommend them enough!!

JP took great care and was transparent with us on every - Wiley

JP took great care and was transparent with us on every step of the way. This dealership experience was great and we never get taken advantage of. They were very thorough and answered all of our questions. Please ask for JP when visiting Hiley VW of Arlington.

I just purchased a CX-30 from Hiley Mazda of Arlington. - t.r.alston1977

I just purchased a CX-30 from Hiley Mazda of Arlington. I worked with salesman Gregory Powell. It was a great experience!! My husband and I had been to 2 other car lots and Mazda was our last stop. We met Greg and he was the best!! I told him what I was looking for and he went above and beyond to get me a great car and gave me a great deal. I will be recommending Mazda of Arlington to anyone who needs a car. The whole staff was friendly and helpful and they made my car buying experience great!!!!

John Parkinson was very personable and easy to work with! - abevans

John Parkinson was very personable and easy to work with! He made the buying experience easy and we are happy with our purchase!

Loved my experience at VW of Beaumont! - Jesse.young33

Loved my experience at VW of Beaumont! They made everything so easy and quick! Hands down the best experience I’ve ever had buying a vehicle! They work with you on trade ins and make sure you are getting the vehicle right for you! Go see Mrs. V and Logan for the vehicle you’re wanting! Will be using them again in the future! Y’all are amazing!

Great service with Mr. - ever19833

Great service with Mr. Duran, easy and fast check out with new vehicle. Highly recommend and would come back.

Robert was a pleasure to deal with, dealership and - smolde

Robert was a pleasure to deal with, dealership and facilities are top notch. Overall great experience in a challenging new car market.

I always have a very pleasant experience. - a.alvarez4

I always have a very pleasant experience. Having the shuttle is a big plus also.

We were treated very kindly and with respect by Mr. - Godmother15

We were treated very kindly and with respect by Mr. Freddy Flores and Matt. All our questions were answered and we left the dealership feeling content with the whole car buying experience. We recommend this dealership highly.

Ryan is a great guy to work with and he helped a lot in - kdhulip

Ryan is a great guy to work with and he helped a lot in the ID4 buying process. He kept me updated in every step of the process.

I was very happy to get a last minute oil change right - artslick

I was very happy to get a last minute oil change right before the holiday without an appointment! Great service.

This is my second VW that I have purchased from Momentum - lfparra

This is my second VW that I have purchased from Momentum Upper Kirby! Customer service is the best. Ashone Johnson is very professional, knowledgeable and accommodating. The process was easy and not stressful. I will continue coming back to Momentum Upper Kirby for all my car needs.

My salesperson Ralesa Lozano was excellent. - gperlman

My salesperson Ralesa Lozano was excellent. She is one of the best automobile sales reps I have ever dealt with and I have purchased over 30 cars in my lifetime. Take good care of her both professionally & financially because you will never want to lose her. If I am in the market for another vehicle she will be my go to person. I live in Waco, TX and I will be more than happy to make the drive so she can sell a vehicle to me.

The guys at Herb Easley were a pleasure to work with. We... - Texan

The guys at Herb Easley were a pleasure to work with. We were able to sort out details in advance and finalize quickly at pickup.

Marci and Chris did an excellent job in helping me find - Ashay Parmar

Marci and Chris did an excellent job in helping me find the car that I wanted.

I scheduled an appointment for 8:30 AM on 10/5 and when I - Carlos C

I scheduled an appointment for 8:30 AM on 10/5 and when I arrived, I was greeted with a hello, a fee and was told it will be about 2 hours. Normally, oil changes don't take two hours but I did opt for the free alignment check. After two hours of sitting in the lobby, I walked up to the service writer and inquired about the status of my vehicle and with out any eye contact, the service writer said "it's in the line". Wanting more clarification, I asked; "what does 'in the line' mean?" and she snapped her head and said, "It's in line to get done". I was taken aback at her demeanor and said "You mean to tell me that after two hours, my vehicle hasn't been touched, at all?" to which she replied, 'no, it hasn't'. I asked for my vehicle back and she replied with a simple, "ok". I called and emailed a manager to offer my feedback and share my experience and requested a return call but never received one. After 24 hours of no response, I contacted the director, Mr. Fornshell and left him a voicemail and email requesting the same. I received a return call a couple hours later and shared with him my experience. He listened to what I had to said all he can do is apologize. I purchased my vehicle from this dealership in 2018 and have been a loyal customer to this location. The lack of service and poor resolution put a stop to that. I was told the service has "gone downhill" but I certainly did not expect that. After reading the other reviews, it seems it is.

Everyone was friendly and easy to work with, understood - buschfam4

Everyone was friendly and easy to work with, understood our needs and delivered for us.

I first took my car in for a check engine light because - annavaun

I first took my car in for a check engine light because it's under warranty otherwise I would've went literally anywhere else, and they told me after keeping my car for 3-4 days that it was the battery and that the total would be $180 for the diagnosis if I did not get it done there and $480 if I did get it fixed there. They never called me or updated me on the status of my vehicle and I had to call them many many times to get updates on my car. That by itself is outrageous, but then I was told that if I decline it I would need to go to them anyway, even if I was able to source the "special" battery myself because they are the ONLY ones who can program this "special" battery. I was not going to pay $500 for a battery so after trying to figure out what to do and being told by another VW the same thing, I decided to take it to NTB and also have my car inspected at the same time. The total there for the battery AND installation was $220 for my Tiguan. It's been a month and everything is great with no issues and my start stop works just fine. The issue is they could not connect my car to their inspection computer and neither could meineke so they suggested that I take it back to the dealership and when I did they said they could connect but I failed because my left driver side tire is too low and that it would be $280 for ONE TIRE. So I took it back to meineke where they said that tire would be a pass but that they still can't connect to the computer and advised that I replace the two front tires and take it back. I got two tires with installation and balancing for $260 only. I then took my car back to this dealership for an inspection and talked to the manager, Shane, telling him what had happened and he in an extremely condescending tone asked me why I wouldn't just pay $480 and let them fix my battery instead of going somewhere else after paying the $180 diagnostic fee and why I would decline for them to replace my tire there for $280. I thought that was so rude and it felt like they were looking down on me and then he even acknowledged that I was not treated fairly before but since it had been a month since the battery issue that there was nothing they can do about it. That's an absolute lie because they could give me my money back or compensate me in some way for being lied to and treated unfairly but he chose not to so I asked for my keys and left. I would not recommend this VW to anyone, if they say you can only get your battery done there they are most likely lying and always always get a second opinion somewhere else such as meineke or NTB where they are not incentivized to lie to you. I cannot believe they lied to me twice and then were condescending to me about why I didn't just pay them extra to do the work there. So unprofessional and incredibly rude!!!

Everyone is friendly and informative. - Terri

Everyone is friendly and informative. One person even drove to my location to trade out my loaner vehicle while my special order was being shipped in.

Costumer service was outstanding, and the work done on my - [email protected]

Costumer service was outstanding, and the work done on my vehicle was great, Thank you

Worst Experience ever, no doubt buying a car is horrible, - Mauricio

Worst Experience ever, no doubt buying a car is horrible, "First they make you"buy items the you don't need... like nitrogen for tires, etching and a pinstripe 🧐🧐400 dlls. Everybody is paying for that and you dont need it. Then you agree to the number and when you get there to do the deal after waiting 3 weeks for the vehicle from the original date of arrival.... they hit you with 4000 dlls less on the trade in. Is ridiculous what they do. They excuse is " maket change" but whe had a deal and buyer's orde and my vehicle was in excellent condition.... just to make more money. Thank you Jerry Macias

This has honestly been one of the worse experiences I - LB

This has honestly been one of the worse experiences I have ever had while purchasing a vehicle. Truly heartbroken as I type this because this is not how I expected things to go. Coming in with the idea that I’ve dealt with a Volkswagen dealership before; assumed I would be receiving the same customer service but apparently in Texas things are totally different and salesman are only worried about selling the vehicle not at all taking in consideration the impact it will have on the customer. I started off with Lewie as my salesman who seemed like a good person but turned out it was all about a sale. I was pretty much told this is what I qualify for take it or leave it. I was open to several different scenarios considering my wants, needs and qualifications. I closed the deal and left not at all feeling secure or pleased with my purchase but I needed a new vehicle. Thinking that was the end of things I was contacted by the dealership informing me that my vehicle did not have a up-to-date state inspection and needed to be brought back. I later realized there were other things on the vehicle that also needed service. I came to the conclusion that I was settling. I did not love the deal or the vehicle and wanted to follow through with the seven day exchange or trade policy however with the “help” of Alvin I realized that would only put me in a worse situation and he seem to care none at all. I am voicing my experience so no one else will make the mistake I made & regret purchasing from Clay Cooley VW park cities.

My sales person was Demetrius Andrus. - Demetrius

My sales person was Demetrius Andrus. He did an amazing job at answering all of my questions and finding the perfect vehicle for me and my family!!! Would recommend

Do not bring your car to these people for service. - TDI

Do not bring your car to these people for service. They will steal aftermarket parts off your car and deliberately mess your car up to make more money. Another dealership was able to finally fix my car.

I had the opportunity to work with Brian W. - Lauren puskas

I had the opportunity to work with Brian W. today.. he was FANTASTIC!! He was very knowledgeable about the car I was buying and made the whole experience actually pleasant. I 100% recommend VW cypress! Alex was a rockstar too and did everything he could to help me make my first new car buying experience wonderful. THANK YOU VW CYPRESS for being wonderful!! Shout out to Jason Koontz also for being available every step of the way.

Fantastic dealership and staff. Manager Dustin Rodgers... - jjohnso9

Fantastic dealership and staff. Manager Dustin Rodgers and salesman Mike Berry worked together to find and get my son the car he wanted. These men are a top notch team. The price and financing were both fair and the process was painless. We walked in the dealership after 2 PM on a Friday and my son drove off in his dream car that same day. This is the best dealership I've dealt with in a long time. And not to leave out the car, the Golf GTI is very impressive. What a Hot Rod!

Chris Brown is one of the best salesman I’ve come across... - Kdutton33

Chris Brown is one of the best salesman I’ve come across at any car dealership!!! He’s very knowledgeable about the vehicles, even the used non-VW, ones we looked at, and bought. He is also very patient, we had three kids with us the whole time. And lastly, he is very personable. We enjoyed the shopping experience because of him! Thank you Chris!

Awesome dealership ! - djlvssb02

Awesome dealership !! They go out of their way to meet the customers needs . They're not just interested in a car sale. They supply you with all your information on the vehicle that you're planning on purchasing. I strongly recommend this dealership.