21 Washington Volkswagen Dealers

The dealership is wonderful and Jazmyn was even more - Sonia Pinkal

The dealership is wonderful and Jazmyn was even more amazing she was willing to work with me thru my crazy work schedule and was super patient with me and all the steps it took to get a car. I am beyond grateful. This was one of the nicest experiences I’ve had at a car dealership I was recommended by my coworkers and I will continue to recommend people to the dealership. I’m very appreciative, thank you.

It was amazing they did they best and everything bf they - colby marshall ;)

It was amazing they did they best and everything bf they could to help me out and make this easy and no stress

They had the car I wanted and worked with me on price! - Nikole Young

They had the car I wanted and worked with me on price! Will go again.

Thank you to VW of Puyallup for offering such a high - 80jcbrown

Thank you to VW of Puyallup for offering such a high level of customer service. Shawn Yi, you my friend are amazing to work with. Laid back, non pushy, open to questions and an overall pleasure to work with. I felt like I was sitting down with a friend. I owe you a beer, and it sure won't be a Coors Lite. 😆 From initial contact, to scheduling an appointment, to test drive and finance.... VW of Puyallup was a breathe of fresh air in a very tough car buying market. Thank you all.

I unfortunately did not get the opportunity to purchase - Johanna Vigil

I unfortunately did not get the opportunity to purchase my car from this dealership but working with Brian was the best experience I had of all of the dealerships I went to (which was alot probably close to 10 dealerships) he was not pushy he was honest, informative and most of all very respectful. The car I decided on was a 2022 atlas in the highest trim package so unfortunately it was just a really difficult car to find and ended up finding it elsewhere but I would highly highly recommend working with Brian!

DO NOT TAKE YOUR VEHICLE HERE. - taylorjbaker

DO NOT TAKE YOUR VEHICLE HERE. I get it might be convenient for some people location wise but I promise you, drive a little further. It will be worth it just to avoid this place. They have had my TDI Touareg for 4 months doing warranty TDI work. They then "discovered" a coolant leak in an area that had to all be taken a part and put back together. They said it is not covered under warranty and it was like that before. They said that in the time there the tech noticed the coolant level drop. I have never seen my coolant levels drop nor noticed coolant left anywhere. How is it that I have never noticed it drop driving it every day, but then the levels drop and there is a leak after it was taken a part and put back together?? They stated that it will be 4k to fix. The GM then said he would "split the labor" with me. VW of America said this is a workmanship issue and needs to be handled with the dealer directly. Goes to show VW of America does not care about their customers and how their dealers treat people. I don't think this was a negligence issue. I think mistakes happen, plastic parts break, and we have to do our best to resolve them. The dealer saw this issue, put the car back together and contacted us when they would be able to charge us 13 hours of labor for something that was just a part and could have been an easy $70 fix. I wish I could say this was the first bad experience here, but sadly many people I know have nothing nice to say about Kirkland Volkswagen. Save your money. Drive to Issaquah, Everett or Seattle. I will say that the service manager Maribel did her best to assist me once she was involved and did so with kindness and respect, but stated her hands were tied and she couldn't do anything. The tech Marshall was also very helpful and respectful. My husband is a Porche mechanic and we understand things happen even to the most experienced, careful and knowledgeable mechanics. But we also understand that if he breaks something it is on him to fix it. We would expect the same working with another dealer. Months of frustration, lack of communication, and now this. 0/10 would recommend.

I appreciated Mike Bowen in helping me with the process... - Eddie M Taitague

I appreciated Mike Bowen in helping me with the process on making my decision in purchasing a 2021 VW Jetta. His experience and patience made it easy for my decision in purchasing a new car. He was helpful from the beginning to the end, he answered my questions or he would take the time to find out. He is a big asset to your company. Thank you Mike.

Just wanted to say thank you to Campbell VW for taking - Russ

Just wanted to say thank you to Campbell VW for taking such incredible care of me and my Tiguan when I came in for service yesterday. I drove over 2 hours from Yakima to get my car serviced because the dealerships around me were booked up through August. I am glad that I did. The service member (I think his name was Camden maybe) was polite and very thorough in his communication and knowledge of what I needed for my Tiguan service. He gave me a window of time for completion and offered directions to coffee and restaurants nearby where I could chill and do some work while waiting - along with your waiting areas as well. I appreciated his focus on me as the customer "in front of him" while the phones were ringing and other customers were in line behind me. The stellar customer service I experienced here will justify the drive over from Yakima every single time I need service done on my Tiguan. You have made a new customer out of me - a long time VW owner. And thanks for the El Cubano recommendation. one of the best Cuban sandwiches I've had since living in FL.

The staff are always friendly! Every time I go in a team... - Makena H.

The staff are always friendly! Every time I go in a team member is waiting at the door welcoming me in and providing top notch customer service! They’ve exceeded my expectations on multiple occasions not only with their outstanding customer service but also with how accommodating and considerate they are when it comes to picking out your vehicle. I would like to recognize Shawn Kubo and Justin Mano for always making sure I leave the dealership beyond content. A huge thank you to all the team members that keep this dealership excelling.

No pressure - straight forward sales manager ! Vasco is best - ufaquarian

I went in to get the 2019 Atlas , Ray and Vasco were the sales people handling my query. Vasco was upfront in sharing all the pricing / incentives / payments etc and arranged for the test drive. No time wasted and I got all the information needed to make my purchase decision. Super efficient , in the end I ended up going for highlander and didnt get into negotiation as the atlas was over budget. Due to great experience at Michaels' VW I went to Michael's toyota , unfortunately that experience was terrible.

No pressure, accommodating, friendly, knowledgeable sales... - dan

No pressure, accommodating, friendly, knowledgeable sales staff. I went in to the dealer to find a replacement car for one that was wrecked by a negligent driver. I had in mind just what I wanted. After discussing that with the salesman he pointed me to a car that was less expensive, had more features, and fewer miles. The paperwork portion was easy and faster than I expected without any of the high pressure add ons I've gotten from other dealers. Minor issues with the car were fixed while I was onsite or the next day. I recommend this dealership as a first/last choice to buying a car. I think you will pleasantly surprised. Dan, G

I lost my key. I went to a locksmith first, who led me on... - Wyntredaye

I lost my key. I went to a locksmith first, who led me on for 3 days before admitting they could not program the key they made to my car. I brought my car and the freshly made key to University dealership. They told me I need to order a factory key and it would take 5-7 business days. They were able to get it in 2 days and immediately programed the key to my car! In addition gave me a complimentary check up. They were so quick and friendly overall. Not having a car was so stressful. Their quick and friendly service was so appreciated! They have my future business!

Jeff was amazing to work with. I can't say enough good... - jzacher

Jeff was amazing to work with. I can't say enough good things about my experience.

Bought a 2021 VW Tiguan SEL Premium from Donielle last... - Navigator

Bought a 2021 VW Tiguan SEL Premium from Donielle last week. She was at all times professional, not pushy and went out of her way to get me the best deal. After all was said and done, I was presented with a tremendous value proposition. $4500 off of MSRP, 1.9% financing on the balance after trade-in of my car, plus 3 years free maintenance on the vehicle. The features of the vehicle were well explained to me and I am very happy with my purchase. The finance manager explained various options to me without being pushy. Even got a discount on the extra floor mats I bought. All in all a very positive experience.

One of the beat car buying experiences I've had in a long... - MA

One of the beat car buying experiences I've had in a long time! No haggling and fair pricing.

I was in the market for a very specific type of GTI and... - jpviper

I was in the market for a very specific type of GTI and found what I was looking for at Roger Jobs Volkswagen. I contacted Nick Leader through email and told him I was interested in one of his cars. He answered all of my questions, gave me a really great price, and setup a time for me to come look at the car. I've been to many dealers in my lifetime and this was by far the best buying experience I've ever had. None of that stereotypical high pressure sales talk. I was also impressed at his knowledge about cars in general. He definitely has a passion for this stuff. He gave me a surprisingly great price on my trade in and was very honest about everything up front. The whole experience was fantastic. I rarely go out of my way to write reviews, but I'll make an exception this time. If you are looking for a VW or Audi, go through Nick Leader. You won't be disappointed.